Kerry Yovan
Virtual Care Queue Management Coordinator at Kaiser Permanente | Beaverton, Oregon, United States
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Kerry Yovan has been an integral part of Kaiser Permanente for over 11 years, currently serving as the Virtual Care Queue Management Coordinator. In this pivotal role, Kerry oversees and coordinates the queue for virtual urgent care services across multiple markets, ensuring that member needs are met efficiently and effectively around the clock. With a commitment to delivering exceptional patient care, Kerry plays a crucial role in managing the complexities of virtual healthcare delivery, which includes balancing incoming phone, video, and chat volumes.
Kerry's expertise lies in optimizing operational workflows to enhance patient experiences and streamline service delivery. By organizing resources and prioritizing tasks, Kerry ensures that the 24/7/365 team is well-equipped to handle the dynamic demands of virtual urgent care. This involves not only managing real-time queue metrics but also addressing out-of-queue work and other operational tasks that are essential for maintaining high standards of care.
In addition to her operational acumen, Kerry is skilled in communication, training, and administrative support, which are vital for fostering collaboration among team members and enhancing overall service quality. Her proficiency in Microsoft Office and other digital tools enables her to analyze data effectively and implement strategies that improve efficiency and patient satisfaction. Kerry's dedication to continuous improvement and her ability to adapt to the evolving landscape of virtual healthcare make her a key asset to Kaiser Permanente, as she navigates the challenges of delivering timely and effective care in an increasingly digital world.
Virtual Care Queue Management Coordinator at Kaiser Permanente in June 2022 to Present
Primary Care Lead & Pediatric Lactation Lead at Kaiser Permanente in May 2018 to May 2022
Patient Access Specialist - Mental Health & Addiction Medicine / Primary Care at Kaiser Permanente in March 2013 to May 2018
Secretary at Oregon Tackle in January 2009 to January 2013
Office Manager at Wickes Furniture in August 1996 to June 2008
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James Madison High School, Portland, OR, High School Diploma, November 1986 to November 1990
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Small Business
Communication
Graphic Design
Data Entry
Microsoft Office
Employee Training
Facebook
Graphics
Healthcare
Interpersonal Skills
10-Key Typing
Product Knowledge
Keyword Research
Team Leadership
Microsoft PowerPoint
Social Media
Microsoft Outlook
Newsletters
Office Administration
Leadership
Process Improvement
Problem Solving
Photography
Quality Assurance
Quality Management
Retail
Market Research
Management
Teamwork
Team Building
Training
Time Management
Team Management
Troubleshooting
Windows
Secretarial Skills
Office Management
Administrative Assistants
Shipping
Accounts Payable/Recievable
Customer Service
Microsoft Word
Microsoft Excel
QuickBooks
Patient Registration
Registration Services
Registration
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Discover more about Kaiser PermanenteWhat is Kerry Yovan email address?
Email Kerry Yovan at [email protected]. This email is the most updated Kerry Yovan's email found in 2026.
What is Kerry Yovan phone number?
Kerry Yovan phone number is 5033127109.
How to contact Kerry Yovan?
To contact Kerry Yovan send an email to [email protected]. If you want to call Kerry Yovan try calling on 5033127109. (updated on January 11, 2025)
What company does Kerry Yovan work for?
Kerry Yovan works for Kaiser Permanente
What is Kerry Yovan's role at Kaiser Permanente?
Kerry Yovan is Virtual Care Queue Management Coordinator
What industry does Kerry Yovan work in?
Kerry Yovan works in the Hospital & Health Care industry.
Kerry Yovan Email Addresses
Kerry Yovan Phone Numbers
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