Kerry Baskerville

Kerry Baskerville is a dedicated Member Relationship Consultant at HBF Health, bringing over 11 years of comprehensive experience in customer service and insurance. In her current role, Kerry leverages her extensive background to foster strong, lasting relationships with HBF members, ensuring they receive personalized support and expert guidance across a range of health insurance products. Her deep understanding of claims management, claims resolution, and customer retention strategies enables her to navigate complex inquiries efficiently, providing seamless service that enhances member satisfaction and loyalty.

Kerry’s expertise extends beyond traditional customer service; she is adept at handling claims with precision, resolving issues promptly, and offering tailored advice to meet individual member needs. Her experience working both face-to-face at the Carousel branch and in the Perth Call Centre has given her a well-rounded perspective on member engagement, allowing her to adapt her communication style to diverse situations. Her skills in computer literacy and typing support her in managing member data accurately and efficiently, ensuring that all interactions are documented thoroughly and professionally.

In her current role, Kerry is actively involved in key projects aimed at improving member experience, such as implementing new customer service initiatives and streamlining claims processes. Her teamwork and collaborative approach contribute significantly to her success in delivering high-quality service. With a strong commitment to customer care and a comprehensive understanding of the insurance industry, Kerry Baskerville continues to be a vital asset to HBF Health, dedicated to supporting members through every stage of their health journey.