Kenneth Cromwell
IT Support Specialist at Contract Services | Los Angeles, California, United States
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Kenneth Cromwell is a seasoned Information Technology Engineer at Emburse Chrome River, where he leverages his extensive experience in IT support to enhance system performance and user satisfaction. In his current role, Kenneth is responsible for managing a complex Active Directory environment, overseeing the setup and maintenance of user accounts across various platforms, including Google Workspace, Okta, and Kandji. His expertise in troubleshooting and resolving technical issues is pivotal in supporting over 1,000 users daily, as he efficiently handles Tier I to Tier III tickets, ensuring minimal disruption to workflow.
Kenneth's commitment to providing exceptional service is evident in his proactive approach to IT management. He prepares replacement and backup hardware for users, primarily within a MacOS environment, ensuring that employees have the tools they need to maintain productivity. His proficiency in software installation and help desk support allows him to address a wide range of technical challenges, from basic user provisioning to complex network issues involving the Internet Protocol Suite (TCP/IP).
In addition to his technical skills, Kenneth excels in customer interaction, fostering strong relationships with users to better understand their needs and deliver tailored solutions. His adeptness at implementing multi-factor authentication and managing software installations further underscores his dedication to maintaining a secure and efficient IT infrastructure. As he continues to contribute to the success of Emburse Chrome River, Kenneth remains focused on enhancing user experience and driving operational excellence through innovative IT solutions.
IT Support Specialist at Contract Services in November 2024 to Present
Information Technology Engineer at Emburse Chrome River in January 2022 to July 2024
Driver at Uber in May 2018 to March 2020
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Morgan State University, Bachelor of Applied Science - BASc, November 2026
Community College of Baltimore County, Associate's degree, November 2026
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Oral Communication
Analytical Skills
Technical Services
Maintenance
Teamwork
Printers
Apple Hardware
Microsoft 365
Active Directory
Windows
Online Support
IT Service Delivery
Mac
Access Technologies
Active Listening
Data Destruction
Professional Manner
Shooting Video
Customer Satisfaction
Video Editing
Thinking Skills
Interpersonal Communication
Video Collaboration
WiFi
Password Resets
Location Based Services
Ticketing Systems
Customer Interaction
Internet Protocol Suite (TCP/IP)
Domain Name System (DNS)
Role-Based Access Control (RBAC)
User Provisioning
User Management
Multi-factor Authentication
Establishing Relationships
Computer Repair
Problem Solving
Windows 10
Windows 11
Service Standards
IT Escalation
Computer Maintenance
Organization Skills
Communication
VLAN
Wireless Networking
Network Hardware
IT Service Management
ITIL
Networking
Computer Science
Professional Driving
IT Management
Customer Support
Remote Troubleshooting
Service Desk
Jira
Office 365
IT Operations
Computer Hardware
Hardware
Software Installation
Technical Support
Information Technology
Software Deployment
Troubleshooting
Help Desk Support
IT Hardware Support
Social Media
Microsoft Office
Public Speaking
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Editing
Camera Operation
Creative Writing
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Discover more about Contract ServicesWhat is Kenneth Cromwell email address?
Email Kenneth Cromwell at [email protected] and [email protected]. This email is the most updated Kenneth Cromwell's email found in 2026.
How to contact Kenneth Cromwell?
To contact Kenneth Cromwell send an email to [email protected] or [email protected]. (updated on September 05, 2024)
What company does Kenneth Cromwell work for?
Kenneth Cromwell works for Contract Services
What is Kenneth Cromwell's role at Contract Services?
Kenneth Cromwell is IT Support Specialist
What is Kenneth Cromwell's Phone Number?
Kenneth Cromwell's phone (213) ***-*247
What industry does Kenneth Cromwell work in?
Kenneth Cromwell works in the Information Technology & Services industry.
Kenneth Cromwell Email Addresses
Kenneth Cromwell Phone Numbers
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