Kendra Battle
IT Service Manager at QTS Data Centers | Suwanee, Georgia, United States
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Kendra Battle, PMP®, currently serves as the IT Service Manager at QTS Data Centers, where she plays a pivotal role in shaping the company's IT service management (ITSM) strategy to support rapid growth and operational excellence. Her expertise lies in optimizing ITSM processes through the implementation and governance of the ServiceNow platform, ensuring that service delivery aligns with industry best practices and organizational objectives. Kendra's leadership in managing the ServiceNow development framework has been instrumental in streamlining workflows, enhancing automation, and improving incident, problem, and change management processes.
In her current role, she provides a comprehensive ITSM maturity model tailored to support QTS Data Centers' expanding infrastructure and service portfolio. Her focus on process improvement, combined with her strong foundation in ITIL, enables her to design, create, and maintain robust IT services that bolster the company's operational scalability. Kendra also leads cross-functional teams in adopting Agile methodologies and Six Sigma principles, fostering a culture of continuous improvement and operational efficiency. Her skills in project management, business analysis, and team leadership are critical in executing key initiatives, including service catalog enhancements and knowledge management strategies that improve service delivery and customer satisfaction.
Moreover, Kendra's strategic oversight of operating budgets and her proficiency in Visio for process mapping ensure that projects are delivered on time and within scope. Her commitment to training and developing her team underscores her leadership approach, empowering her colleagues to leverage technology and best practices effectively. Overall, Kendra Battle's expertise in ITSM, combined with her proactive approach to process optimization and platform governance, positions her as a vital driver of QTS Data Centers' technological advancement and operational resilience.
IT Service Manager at QTS Data Centers in September 2019 to Present
Sr. ITSM Manager at QTS Data Centers in September 2022 to Present
Change Manager & ServiceNow Product Owner at QTS Data Centers in February 2018 to September 2019
Change Manager at QTS Data Centers in February 2016 to February 2018
Business Process Engineer at Fiserv in June 2014 to February 2016
Global Production Control (Business Process) Analyst at AGCO Corporation in June 2011 to June 2014
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DeVry University, BA, September 2026
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Operations Management
ITIL Service Strategy
ITIL Process Implementation
ServiceNow
Agile
Agile & Waterfall Methodologies
Workday
Governance, Risk Management, and Compliance (GRC)
Planning Budgeting & Forecasting
Operating Budgets
Capital Budgeting
ITSM
ServiceNow Administration
Problem Management
Knowledge Management
Process Improvement
SharePoint
Dreamweaver
Technical Training
Project Management
Visio
Access
Six Sigma
Technical Documentation
Process Control
Leadership
Desktop Publishing
Business Analysis
CRM
IT Management
Management
PowerPoint
Project Planning
Team Building
Team Leadership
Training
Vendor Management
MS Project
Analysis
Process Engineering
Program Management
Business Process Improvement
ITIL
Change Management
Technical Presentations
Incident Management
Business Process
Customer Relationship Management (CRM)
Microsoft Project
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Discover more about QTS Data CentersWhat is Kendra Battle Pmp(r) email address?
Email Kendra Battle Pmp(r) at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Kendra Battle Pmp(r)'s email found in 2026.
What is Kendra Battle Pmp(r) phone number?
Kendra Battle Pmp(r) phone number is +16783419224, 3363024546 and 4046225419.
How to contact Kendra Battle Pmp(r)?
To contact Kendra Battle Pmp(r) send an email to [email protected], [email protected], [email protected] or [email protected]. If you want to call Kendra Battle Pmp(r) try calling on +16783419224, 3363024546 and 4046225419. (updated on April 29, 2025)
What company does Kendra Battle work for?
Kendra Battle works for QTS Data Centers
What is Kendra Battle's role at QTS Data Centers?
Kendra Battle is IT Service Manager
What industry does Kendra Battle work in?
Kendra Battle works in the Information Technology & Services industry.
Kendra Battle Email Addresses
Kendra Battle Phone Numbers
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