Ken Tillery
IT Service Delivery Manager at Kyndryl | Horb am Neckar, Baden-Württemberg, Germany
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Ken Tillery currently serves as the IT Service Delivery Manager at Kyndryl, where he plays a pivotal role in orchestrating seamless IT operations and delivering exceptional service quality to global clients. In this capacity, Ken leverages his extensive expertise in IT Service Management, third-party vendor management, and data center operations to ensure that complex projects are executed efficiently, cost-effectively, and aligned with strategic business objectives. His leadership has been instrumental in driving transformation initiatives, notably spearheading a comprehensive overhaul of communication channels between Kyndryl and a major client. This initiative fostered a more collaborative partnership, enhanced transparency, and significantly improved client satisfaction levels.
Ken’s strategic vision and technological acumen enable him to manage diverse teams across multiple geographies, ensuring consistent service delivery and operational excellence. His proficiency in global management and outsourcing allows him to optimize resources and streamline processes, resulting in improved organizational agility. Additionally, Ken’s expertise in project management tools like Microsoft Project supports meticulous planning and execution of complex IT projects, from infrastructure upgrades to cloud migrations.
Recognized for his strong leadership and team-building skills, Ken cultivates a culture of continuous improvement and innovation within his teams. His focus on process optimization and effective communication not only enhances internal workflows but also strengthens client relationships. As an IT Service Delivery Manager, Ken Tillery exemplifies a results-driven approach that combines technical mastery with strategic leadership, positioning Kyndryl as a trusted partner in delivering resilient and scalable IT solutions on a global scale.
IT Service Delivery Manager at Kyndryl in November 2022 to Present
Lead Project Manager at Kyndryl in September 2021 to October 2022
Lead Project Manager Europe at IBM in January 2016 to September 2021
Service Line Leader at IBM in January 2015 to December 2015
Global Delivery Partner Executive at IBM in September 2013 to December 2014
Leadership at IBM in January 2001 to September 2013
Deskside Support IT Specialist, Team Leader at Best Computer Support GmbH in January 1999 to December 2000
IT Help Desk for Print Server Support at Extended Systems GmbH in July 1998 to December 1998
Cavalry Scout at 11th Armored Cavalry Regiment in April 1991 to December 1991
Cavalry Scout at 1st Infantry Division in December 1988 to April 1991
Airborne Infantry at 82nd Airborne Division, U.S. Army in March 1986 to December 1988
Airborne School at US Army in February 1986 to February 1986
Infantry at US Army in October 1985 to January 1986
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The University of Salford, Master of Sciencs - MSc, October 2026
Heinrich-Schickhardt-Schule Freudenstadt, 4 year Technical, October 1992 to October 1996
PMTI
GfN - Gesellschaft für Netzwerk Training, MCSE for Windows NT, October 1997 to October 1998
Heinrich-Schickhardt-Schule Freudenstadt, Technical School Degree
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Business Development
Quality Control
Operational Excellence
Problem Solving
Operations
Manufacturing Process Improvement
Strategy Consulting
Key Performance Indicators
Communication
Project Management
Management
ITIL
Change Management
IT Service Management
Leadership
Program Management
Team Leadership
Service Delivery
IT Management
Project Planning
PMO
IT Strategy
IT Operations
Business Process
Integration
Outsourcing
Global Delivery
Team Building
Infrastructure Management
DBMS
Data Center
IT Outsourcing
Microsoft Project
IT Compliance
Operations Management
Project management
Program management
Information Technology
Strategy
Business Analysis
Cloud Computing
Business Process Improvement
Service Management
Help Desk Support
Third Party Vendor Management
Vendor Management
Global Management
Global Human Resources Management
Microsoft Office
Customer Service
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Discover more about KyndrylWhat is Ken Tillery email address?
Email Ken Tillery at [email protected], [email protected] and [email protected]. This email is the most updated Ken Tillery's email found in 2026.
What is Ken Tillery phone number?
Ken Tillery phone number is +4974511315 and 4095793138.
How to contact Ken Tillery?
To contact Ken Tillery send an email to [email protected], [email protected] or [email protected]. If you want to call Ken Tillery try calling on +4974511315 and 4095793138. (updated on March 08, 2025)
What company does Ken Tillery work for?
Ken Tillery works for Kyndryl
What is Ken Tillery's role at Kyndryl?
Ken Tillery is IT Service Delivery Manager
What industry does Ken Tillery work in?
Ken Tillery works in the Information Technology & Services industry.
Ken Tillery Email Addresses
Ken Tillery Phone Numbers
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