Ken Ducharme
Support Engineer Team Lead at Omgeo | Shrewsbury, Massachusetts, United States
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Ken Ducharme serves as the Support Engineer Team Lead at Omgeo, where he leverages over 15 years of extensive experience in computer systems across various operating platforms and network environments. In his current role, Ken supervises a dedicated team of 15 tier-1 and tier-2 support engineers, ensuring they consistently meet or exceed the performance levels outlined in service level agreements (SLAs). His leadership is pivotal in maintaining operational excellence, as he emphasizes adherence to standard operating procedures (SOPs) and fosters a culture of accountability and continuous improvement.
Ken's expertise extends to critical areas such as database management, VPN configurations, and securities, which are essential for the seamless operation of Omgeo's financial services. His proficiency in virtual machines and agile methodologies enhances the team's ability to adapt to evolving technological landscapes and customer needs. By implementing effective coaching and mentoring strategies, Ken not only presents performance feedback but also arranges targeted training sessions that significantly elevate the team's technical knowledge and problem-solving capabilities.
Key projects under Ken's leadership include initiatives aimed at reducing mean time to recovery (MTTR) during system and application outages, which directly impacts customer satisfaction and operational efficiency. His analytical skills and experience in system deployment and business process improvement have led to streamlined workflows and enhanced service delivery. As a result, Ken Ducharme is not only a vital asset to Omgeo but also a respected leader in the support engineering domain, driving innovation and excellence in customer service.
Support Engineer Team Lead at Omgeo in January 2009 to Present
Senior Application Support Engineer at Omgeo in November 2007 to December 2008
Application Support Engineer at Omgeo in September 2005 to October 2007
Technical Support Analyst at JPMorgan Chase in February 2000 to September 2005
Technical Support Engineer/Contractor at Ambit Technology in June 1998 to February 2000
MIS Support Specialist at NEC Technologies Incorporated in November 1996 to June 1998
Office Assistant/Consultant Office Specialists at Office Specialists in February 1996 to October 1996
Math Tutor/Physics Lab Assistant at Bunker Hill Community College in January 1992 to December 1995
Electronic Warfare Signals Intelligence Analyst at United States Army in July 1984 to December 1994
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Boston University, July 1997
New Horizons, July 1997
University of Massachusetts, Bachelor of Arts, July 1994 to July 1996
Bunker Hill CC, Associate in Arts, July 1994
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Financial Services
Operating Systems
Databases
VPN
Securities
IP
Virtual Machines
SQL
Technical Support
Visio
Business Analysis
WebEx
Agile Methodologies
SharePoint
Troubleshooting
Software Development
SDLC
Unix
Quality Assurance
Software Documentation
Vendor Management
Security
Business Process
Management
System Administration
Windows
Analysis
System Deployment
Enterprise Software
Information Technology
Business Process Improvement
Salesforce.com
Disaster Recovery
Process Improvement
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Discover more about OmgeoWhat is Ken Ducharme email address?
Email Ken Ducharme at [email protected], [email protected] and [email protected]. This email is the most updated Ken Ducharme's email found in 2026.
What is Ken Ducharme phone number?
Ken Ducharme phone number is 5088427154.
How to contact Ken Ducharme?
To contact Ken Ducharme send an email to [email protected], [email protected] or [email protected]. If you want to call Ken Ducharme try calling on 5088427154. (updated on August 25, 2024)
What company does Ken Ducharme work for?
Ken Ducharme works for Omgeo
What is Ken Ducharme's role at Omgeo?
Ken Ducharme is Support Engineer Team Lead
What industry does Ken Ducharme work in?
Ken Ducharme works in the Financial Services industry.
Ken Ducharme Email Addresses
Ken Ducharme Phone Numbers
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