Keegan Small

Keegan Small currently serves as a Program Analyst at the General Services Administration (GSA), where they play a pivotal role in enhancing operational efficiency and data-driven decision-making across various business units. Leveraging their extensive expertise in process improvement and data analysis, Keegan has been instrumental in developing and implementing robust ad hoc reporting solutions using SQL and Tableau, enabling leadership to gain real-time insights into agency performance metrics. Their technical proficiency and strategic mindset have facilitated the creation of dynamic dashboards that support resource allocation, performance tracking, and strategic planning.

In addition to their data-centric contributions, Keegan has led critical initiatives to streamline onboarding and off-boarding processes, significantly reducing administrative overhead and ensuring seamless personnel transitions. Their experience as a certified facilitator has been invaluable in orchestrating large-scale, cross-functional meetings and off-site team retreats, fostering collaboration and alignment across diverse teams. Keegan’s role as a technical lead and host for customer-facing webinars has further demonstrated their ability to communicate complex concepts clearly and engage stakeholders effectively.

With a strong foundation in operational analysis, international relations, and community outreach, Keegan brings a holistic approach to program management, emphasizing empathy and team motivation. Their multilingual skills in English, Thai, and American Sign Language enhance their ability to connect with diverse audiences and foster inclusive environments. Overall, Keegan’s blend of technical expertise, process innovation, and interpersonal skills positions them as a valuable asset in advancing GSA’s mission of efficient government operations through innovative solutions and collaborative leadership.