Keala Johnson
Technical Product Support Manager at Tecan | San Francisco, California, United States
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Keala Johnson serves as a Senior Product Support Engineer at Tecan, where she leverages her expertise in bioengineering and passion for problem-solving to enhance customer experiences and drive innovation in laboratory automation. In her role, Keala provides critical support to both customers and Tecan personnel, utilizing her extensive knowledge of liquid handling systems, robotics, and laboratory automation technologies. She is adept at performing thorough electromechanical, hardware, and software failure investigations across a diverse portfolio of over 12 product lines, ensuring that any issues are resolved efficiently and effectively.
One of Keala's key responsibilities is leading bi-weekly customer conference calls focused on escalated issues, where she acts as the primary point of contact for complex technical inquiries. Her ability to communicate intricate technical concepts clearly and effectively not only fosters strong relationships with clients but also enhances Tecan's reputation for exceptional customer service. Keala's commitment to teamwork and collaboration is evident in her approach, as she actively engages with cross-functional teams to identify solutions that align with customer needs and drive product improvements.
With a solid foundation in tools such as MATLAB and COMSOL, alongside basic skills in SOLIDWORKS and AutoCAD, Keala is well-equipped to contribute to the development and optimization of Tecan's cutting-edge products. Her leadership abilities, combined with her dedication to educational outreach and public speaking, position her as a valuable asset in the bioengineering field, where she strives to create a better future through innovative laboratory solutions.
Technical Product Support Manager at Tecan in April 2025 to Present
Senior Product Support Engineer at Tecan in June 2021 to April 2025
Graduate Teaching Assistant at Santa Clara University School of Engineering in September 2020 to June 2021
Virtual Innovation Exchange Fellow at Engineering World Health in June 2020 to September 2020
School of Engineering Senior Design at Santa Clara University School of Engineering in September 2019 to June 2020
Lead Tour Guide and Undergraduate Programs Student Assistant at Santa Clara University School of Engineering in January 2018 to June 2020
Leavey School of Business Global Fellow at Santa Clara University Leavey School of Business in March 2019 to January 2020
Social Enterprise Intern at Miller Center for Social Entrepreneurship in January 2019 to June 2019
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Santa Clara University, Master of Science in Engineering - MSE, July 2026
Santa Clara University, Bachelor of Science - BS, July 2026
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MATLAB
COMSOL
Leadership
Basic SOLIDWORKS
Basic AutoCAD
Public Speaking
Teamwork
Teaching
Educational Outreach
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Discover more about TecanWhat is Keala Johnson email address?
Email Keala Johnson at [email protected] and [email protected]. This email is the most updated Keala Johnson's email found in 2026.
What is Keala Johnson phone number?
Keala Johnson phone number is 6193185271 and 6192215905.
How to contact Keala Johnson?
To contact Keala Johnson send an email to [email protected] or [email protected]. If you want to call Keala Johnson try calling on 6193185271 and 6192215905. (updated on August 26, 2024)
What company does Keala Johnson work for?
Keala Johnson works for Tecan
What is Keala Johnson's role at Tecan?
Keala Johnson is Technical Product Support Manager
What industry does Keala Johnson work in?
Keala Johnson works in the Biotechnology industry.
Keala Johnson Email Addresses
Keala Johnson Phone Numbers
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