Kaue T

Kaue T. currently serves as the WFM Planning Manager at Atento Brasil, where he plays a pivotal role in shaping the company's workforce management strategies to drive operational excellence and maximize profitability. In this capacity, Kaue leads a dedicated task force focused on establishing robust WFM frameworks that seamlessly integrate with Atento’s broader strategic initiatives. His expertise in strategic planning, business intelligence, and operational systems enables him to develop data-driven forecasting models, optimize staffing levels, and enhance service delivery across key client accounts such as Mercado Livre, Samsung, Disney, and Google.

Kaue’s approach emphasizes a high-performance WFM team, leveraging advanced analytics and ITIL best practices to improve customer experience, streamline service journeys, and boost satisfaction metrics. His leadership in outsourcing and service control ensures that resource allocation aligns with business goals, fostering sustainable growth and operational agility. Through innovative workforce planning and capacity management, Kaue consistently drives improvements in service levels while maintaining cost efficiency.

With over 15 years of multidisciplinary experience in contact center services, Kaue’s skill set encompasses strategic planning, supply chain management, and team leadership. His ability to translate complex operational data into actionable insights has been instrumental in elevating Atento’s service standards. By fostering a culture of continuous improvement and high performance, Kaue T. ensures that Atento Brasil remains at the forefront of the contact center industry, delivering exceptional value to both clients and stakeholders.