Kati Horn

Q: What is Kati Horn email address?

Email Kati Horn at kati.horn@yardi.com. This email is the most updated Kati Horn's email found in 2026.

Q: How to contact Kati Horn?

To contact Kati Horn send an email to kati.horn@yardi.com. (updated on September 04, 2024)

Technical Account Manager at Yardi | Marietta, Georgia, United States

About Kati Horn

Kati Horn serves as a Technical Account Manager at Yardi, where she plays a pivotal role in ensuring client satisfaction and success through her exceptional problem-solving abilities and strong technical acumen. With a robust portfolio of over 105 clients, Kati is the primary point of contact for long-term projects and daily support, adeptly managing a caseload of more than 100 cases each month. Her impressive 4.92/5 CSAT score reflects her commitment to delivering outstanding customer service and her ability to foster strong relationships with clients at all levels.

In her current role, Kati is not only responsible for troubleshooting complex software issues but also acts as the main escalation point and backup team lead for her ten-person team. She excels in navigating sensitive situations, utilizing her skills in de-escalation to address client concerns effectively. Kati's expertise in software troubleshooting and her proficiency in Microsoft Office tools enable her to provide comprehensive support during complicated implementations and escalated client interactions. Her dedication to client success is further demonstrated by her impressive logging of 90% of her time, ensuring that every client receives the attention and resources they need to thrive.

Kati’s ability to blend technical knowledge with exceptional interpersonal skills makes her an invaluable asset to Yardi and its clients. Her proactive approach to relationship building not only enhances client satisfaction but also contributes to the overall success of the projects she manages, solidifying her reputation as a trusted advisor in the property management software industry.

Kati Horn Work