Katchen Laquer
Business Insights Analyst Manager at Buildertrend | Omaha, Nebraska, United States
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Katchen Laquer serves as the Lead Insights Program Manager at Buildertrend, where she leverages her extensive expertise in Customer Experience (CX) to drive impactful Voice of Customer (VoC) programs across the organization. With a keen focus on aligning research strategies with Buildertrend's overarching business objectives, Katchen collaborates closely with senior leadership to ensure that customer insights are at the forefront of decision-making processes. Her role is pivotal in synthesizing complex data analytics into actionable insights that resonate with various teams, including product development, marketing, sales, and customer support.
Katchen's current projects include the implementation of a comprehensive CX initiative aimed at enhancing customer satisfaction and loyalty. By utilizing her skills in data analytics and enterprise solution design, she is able to identify key trends and pain points within the customer journey, enabling Buildertrend to refine its offerings and improve overall service delivery. Her adeptness at communicating these insights effectively fosters a culture of customer-centricity throughout the organization, ensuring that the voice of the customer is not only heard but also integrated into strategic planning.
In addition to her analytical prowess, Katchen excels in team management and business process improvement, driving cross-functional collaboration to streamline workflows and enhance operational efficiency. Her proficiency in tools such as Microsoft Excel and Visio further supports her ability to visualize data and present findings in a compelling manner. As Buildertrend continues to evolve in a competitive landscape, Katchen’s leadership in CX initiatives remains integral to the company’s mission of delivering exceptional value to its customers.
Business Insights Analyst Manager at Buildertrend in January 2025 to Present
Lead Insights Program Manager at Buildertrend in October 2021 to February 2025
Business Insights Analyst at Quartz Health Solutions in April 2020 to October 2021
Category Assortment Editor at Hayneedle.com in April 2019 to April 2020
Product Analyst at Hayneedle.com in October 2015 to April 2019
Business Analyst at Lincoln Financial Group in April 2014 to October 2015
Benefit Specialist at Lincoln Financial Group in November 2010 to April 2014
Customer Service Representative at Aflac in May 2008 to November 2010
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Creighton University, Bachelor of Arts (BA), September 2026
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E-Commerce
Microsoft Office
Key Performance Indicators
Performance Analysis
Interpersonal Communication
Customer Experience Management
Data Science
Communication
Qualitative Data
Team Management
Text Analytics
Data Analytics
Customer Support
Business Metrics
Technical Solution Design
Enterprise Solution Design
Business Analysis
Process Modeling
Requirements Gathering
Customer Experience
Customer Insight
Project Management
Product Launch
Business Requirements
Business Process Improvement
User Acceptance Testing
Project Implementation
Six Sigma
User Interface Design
Employee Benefits
Benefits Administration
Risk Management
Process Improvement
Microsoft Excel
Visio
SharePoint
HP Quality Center
Leadership
Presentation Skills
Relationship Building
Training
Management
Customer Service
Qualtrics
Voice of the Customer
Agile & Waterfall
Cross-functional
Procedure Development
IT Project Lifecycle
Market Research
Data Analysis
Qualitative Research
Quantitative Research
Strategy
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Discover more about BuildertrendWhat is Katchen Laquer email address?
Email Katchen Laquer at [email protected]. This email is the most updated Katchen Laquer's email found in 2026.
What is Katchen Laquer phone number?
Katchen Laquer phone number is 4025739298.
How to contact Katchen Laquer?
To contact Katchen Laquer send an email to [email protected]. If you want to call Katchen Laquer try calling on 4025739298. (updated on August 27, 2024)
What company does Katchen Laquer work for?
Katchen Laquer works for Buildertrend
What is Katchen Laquer's role at Buildertrend?
Katchen Laquer is Business Insights Analyst Manager
What industry does Katchen Laquer work in?
Katchen Laquer works in the Computer Software industry.
Katchen Laquer Email Addresses
Katchen Laquer Phone Numbers
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