Kat Serrano

Q: What is Kat Serrano email address?

Email Kat Serrano at kathyserranoo16@gmail.com and kserrano@houstonisd.org. This email is the most updated Kat Serrano's email found in 2026.

Q: How to contact Kat Serrano?

To contact Kat Serrano send an email to kathyserranoo16@gmail.com or kserrano@houstonisd.org. If you want to call Kat Serrano try calling on 3617373443. (updated on May 13, 2025)

Customer Service Representative at H-E-B | United States

About Kat Serrano

Kat Serrano currently serves as a Customer Service Representative at H-E-B, where she leverages her strong interpersonal skills and attention to detail to enhance the shopping experience for customers. In this role, she processes over 100 monetary transactions daily within the POS system, ensuring each transaction is accurate and efficient, which directly contributes to the store’s operational excellence. Kat’s commitment to delivering exceptional customer service has earned her recognition for her ability to handle diverse customer needs with professionalism and empathy, fostering customer loyalty and satisfaction.

Beyond her transactional responsibilities, Kat plays a vital role in training new cashiers, providing comprehensive guidance on check writing, register operation, and ongoing mentorship. Her training approach emphasizes critical thinking and problem-solving, equipping new team members with the skills necessary to succeed independently. This mentorship not only supports team development but also aligns with her academic background in Industrial/Organizational Psychology, where she has gained expertise in performance management and learning development.

Kat has also successfully implemented a survey program aimed at gathering customer feedback to improve service quality and operational efficiency. Her experience in designing and analyzing surveys demonstrates her proficiency in research design and data analysis—skills she is eager to apply in human resources or organizational research roles. Her industry-specific knowledge, combined with her skills in learning management and attention to detail, positions her as a valuable asset in roles focused on employee development, process improvement, and data-driven decision-making. Overall, Kat’s current role at H-E-B provides her with practical experience in customer engagement, team training, and process optimization, complementing her academic expertise and career aspirations in human resources and organizational psychology.

Kat Serrano Work

Customer Service Representative at H-E-B in March 2017 to Present

Learning Coach at Houston ISD in June 2024 to Present

Wraparound Resource Specialist at Houston ISD in September 2023 to November 2024

Kat Serrano Education

Texas A&M University, Bachelor of Science - BS, August 2026

University of Houston-Clear Lake, Master of Arts - MA, August 2026

Kat Serrano Skills

Learning Management

Critical Thinking

Attention to Detail

About Kat Serrano's Current Company

H-E-B

Discover more about H-E-B

Frequently Asked Questions about Kat Serrano

What is Kat Serrano email address?

Email Kat Serrano at [email protected] and [email protected]. This email is the most updated Kat Serrano's email found in 2026.

What is Kat Serrano phone number?

Kat Serrano phone number is 3617373443.

How to contact Kat Serrano?

To contact Kat Serrano send an email to [email protected] or [email protected]. If you want to call Kat Serrano try calling on 3617373443. (updated on May 13, 2025)

What company does Kat Serrano work for?

Kat Serrano works for H-E-B

What is Kat Serrano's role at H-E-B?

Kat Serrano is Customer Service Representative

What industry does Kat Serrano work in?

Kat Serrano works in the Higher Education industry.