Kaleb Wilbur
Technical Support Manager at Broadcom Software | Saratoga Springs, Utah, United States
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Kaleb Wilbur serves as the Technical Support Manager at Broadcom Software, where he leverages his extensive expertise in the Symantec Network Protection Suite (formerly Bluecoat) to enhance customer satisfaction and operational efficiency. In his current role, Kaleb is responsible for managing a team of support professionals, focusing on full-time employee (FTE) management and performance tracking. His leadership ensures that the team maintains a continuous flow of support, effectively managing the case queue to address customer inquiries and technical issues promptly.
A key aspect of Kaleb's role involves the innovation and maintenance of comprehensive reports that accurately reflect the state of the business. These reports are crucial for strategic decision-making, allowing stakeholders to identify trends and areas for improvement. By utilizing his skills in firewalls, routing, and network engineering, Kaleb is adept at analyzing data to drive performance enhancements and optimize customer relationship management (CRM) processes.
In addition to his managerial responsibilities, Kaleb acts as an escalation point for product issues, providing critical insights that feed into the product feedback loop with Product Management. His contributions help identify top call drivers and recurring issues, ensuring that the development team is aware of customer pain points and can prioritize enhancements accordingly. With a strong foundation in technologies such as VMware, IPSec, and Secure Sockets Layer (SSL), Kaleb is not only a leader but also a technical expert who plays a vital role in shaping the future of Broadcom Software’s offerings. His commitment to excellence and continuous improvement positions him as a key player in the organization’s success.
Technical Support Manager at Broadcom Software in April 2018 to Present
Senior Technical Support Engineer at Blue Coat Systems in December 2013 to April 2018
Various at CSS Corp in March 2008 to December 2013
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Utah College of Massage Therapy, July 2026
Mountain View Highschool, July 2026
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Customer Support
Business Management
Performance Management
Customer Escalation Management
Data Analysis
Bluecoat Proxies
Cloud Security
Technical Staff Management
Call Centers
Network Security
VPN
Firewalls
TCP/IP
Routing
DHCP
Troubleshooting
Storage
Network Design
Network Administration
Network Engineering
DNS
Wireless Networking
IT Operations
Python
Linux
VMware
HTML
Active Directory
Windows Server
Computer Hardware
Wireshark
Networking
IPSec
Secure Sockets Layer (SSL)
Reverse Proxy
Development & delivery of training
Netgear
Web Application Firewall
Proxy
NAT
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Discover more about Broadcom SoftwareWhat is Kaleb Wilbur email address?
Email Kaleb Wilbur at [email protected] and [email protected]. This email is the most updated Kaleb Wilbur's email found in 2026.
What is Kaleb Wilbur phone number?
Kaleb Wilbur phone number is 8018654711.
How to contact Kaleb Wilbur?
To contact Kaleb Wilbur send an email to [email protected] or [email protected]. If you want to call Kaleb Wilbur try calling on 8018654711. (updated on August 26, 2024)
What company does Kaleb Wilbur work for?
Kaleb Wilbur works for Broadcom Software
What is Kaleb Wilbur's role at Broadcom Software?
Kaleb Wilbur is Technical Support Manager
What industry does Kaleb Wilbur work in?
Kaleb Wilbur works in the Information Technology & Services industry.
Kaleb Wilbur Email Addresses
Kaleb Wilbur Phone Numbers
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