Kaelee Harper
Senior Support Center Manager at eMetric | San Antonio, Texas, United States
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Kaelee Harper serves as the Senior Support Center Manager at eMetric, where she leverages her extensive experience in the information technology and services industry to enhance customer satisfaction and operational efficiency. With a strong foundation in Business Administration from Washington State University, Kaelee has honed her skills in Customer Relationship Management (CRM), data analysis, and team building, making her an invaluable asset to the organization.
In her current role, Kaelee is responsible for developing strategic objectives that guide the support center’s daily operations. She is committed to fostering a culture of growth and excellence among her team members, providing them with the necessary training and resources to excel in their roles. By collecting and analyzing customer support metrics, Kaelee identifies trends and areas for improvement, ensuring that the support center not only meets but exceeds performance expectations. Her expertise in evaluating key performance indicators (KPIs) enables her to prepare insightful reports that inform product and process enhancements, ultimately driving better outcomes for clients.
Kaelee’s proficiency in tools such as Microsoft Excel and Siebel allows her to manage complex data sets and streamline operations effectively. Her attention to detail and organizational skills ensure that the support center runs smoothly, even in high-pressure situations. As a multi-tasker with a knack for basic HTML, she is well-equipped to handle various challenges that arise in the fast-paced tech environment. With her leadership and dedication, Kaelee Harper is shaping the future of customer support at eMetric, ensuring that clients receive the highest level of service and support.
Senior Support Center Manager at eMetric in December 2018 to Present
Support Center Manager at eMetric in December 2015 to December 2018
Support Specialist II at eMetric in February 2014 to December 2015
Technical Assistant II at Washington State University in August 2007 to December 2013
Customer Master Coordinator at Medtronic Physio-Control in July 2006 to July 2007
Senior Distribution Support Specialist at Medtronic Physio-Control in March 2004 to July 2006
Senior Sales Support Specialist at Medtronic Physio-Control in July 2001 to March 2004
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Washington State University, Bachelor’s Degree, August 1995 to August 1999
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Customer Service
Outlook
Data Analysis
Teamwork
PowerPoint
Microsoft Office
Salesforce.com
Project Management
Microsoft Excel
Technical Support
FileMaker
Visual Studio
Confluence
Multi Tasking
Team Building
Time Management
Basic HTML
Product Support
Project Planning
Business Process Development
Organization
CRM
Self-driven
Highly detail oriented
Positive Team Player
JIRA
Database Administration
Siebel
Peachtree
Management
Process Improvement
Business Process Improvement
Cross-functional Team Leadership
Leadership
Program Management
Sales Operations
Training
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Discover more about eMetricWhat is Kaelee Harper email address?
Email Kaelee Harper at [email protected] and [email protected]. This email is the most updated Kaelee Harper's email found in 2026.
What is Kaelee Harper phone number?
Kaelee Harper phone number is 2067063062.
How to contact Kaelee Harper?
To contact Kaelee Harper send an email to [email protected] or [email protected]. If you want to call Kaelee Harper try calling on 2067063062. (updated on September 03, 2024)
What company does Kaelee Harper work for?
Kaelee Harper works for eMetric
What is Kaelee Harper's role at eMetric?
Kaelee Harper is Senior Support Center Manager
What industry does Kaelee Harper work in?
Kaelee Harper works in the Information Technology & Services industry.
Kaelee Harper Email Addresses
Kaelee Harper Phone Numbers
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