Ka Youa
Customer Support Principal at Blackbaud | Charleston, South Carolina Metropolitan Area
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Ka Youa currently serves as the Customer Support Principal at Blackbaud, where she leverages her extensive technical expertise and leadership skills to enhance the support experience for clients utilizing Blackbaud’s Financial Edge NXT platform. In her role, Ka acts as a critical bridge between the support teams, product development, and customers, ensuring that technical challenges are addressed efficiently while maintaining a strong focus on customer satisfaction. Her deep understanding of software troubleshooting, business analysis, and strategic planning allows her to identify root causes of complex issues and advocate for effective solutions that align with client needs and company goals.
Ka’s key projects often involve leading cross-functional collaborations during incident management, post-incident reviews, and bug triage sessions. She plays a pivotal role in representing the customer voice during new product releases and updates, ensuring that user feedback informs continuous improvement efforts. Her expertise in managing SharePoint documentation and coaching support teams has been instrumental in streamlining workflows and fostering a culture of continuous learning and professional development.
Drawing from her early career experiences in telephony hardware, computers, and software, Ka brings a hands-on approach to her leadership at Blackbaud. Her skills in team building, leadership development, and strategic planning enable her to cultivate high-performing support teams capable of delivering exceptional service. With her comprehensive knowledge of customer support operations and her passion for leveraging technology to solve problems, Ka Youa continues to drive excellence in client support and contribute to Blackbaud’s mission of empowering non-profit organizations through innovative solutions.
Customer Support Principal at Blackbaud in April 2020 to Present
Customer Support Senior at Blackbaud in January 2017 to April 2020
Senior Employee Success Coach at Blackbaud in September 2010 to January 2017
Knowledge Specialist/Knowledge-Centered Support (KCS) Coach at Blackbaud in January 2009 to September 2010
Knowledge Analyst at Blackbaud in March 2008 to December 2008
Customer Support Analyst - Education Solutions at Blackbaud in January 2007 to March 2008
Marketing and Leasing Director at Simpson Housing LLLP in January 2005 to October 2006
Department Supervisor at Best Buy in September 1999 to January 2005
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Trident Technical College, AAS, October 2026
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Leadership
Training
Management
Customer Support
SharePoint
Information Technology
Coaching
Public Speaking
Team Building
Leadership Development
Teaching
Strategic Planning
Toastmasters
Knowledge Management
KCS
Staff Development
Software Documentation
Software as a Service (SaaS)
Customer Relationship Management (CRM)
Technical Support
Project Management
Databases
Business Process Improvement
Integration
Troubleshooting
Software Implementation
Business Analysis
Team Leadership
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Discover more about BlackbaudWhat is Ka Youa email address?
Email Ka Youa at [email protected], [email protected] and [email protected]. This email is the most updated Ka Youa's email found in 2026.
What is Ka Youa phone number?
Ka Youa phone number is 8439068534, 5592131059 and 9192084888.
How to contact Ka Youa?
To contact Ka Youa send an email to [email protected], [email protected] or [email protected]. If you want to call Ka Youa try calling on 8439068534, 5592131059 and 9192084888. (updated on June 30, 2025)
What company does Ka Youa work for?
Ka Youa works for Blackbaud
What is Ka Youa's role at Blackbaud?
Ka Youa is Customer Support Principal
What industry does Ka Youa work in?
Ka Youa works in the Computer Software industry.
Ka Youa Email Addresses
Ka Youa Phone Numbers
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