Ka Youa Email & Phone Number

Ka Youa

Customer Support Principal at Blackbaud | Charleston, South Carolina Metropolitan Area

Ka Youa Socials
About Ka Youa

Ka Youa currently serves as the Customer Support Principal at Blackbaud, where she leverages her extensive technical expertise and leadership skills to enhance the support experience for clients utilizing Blackbaud’s Financial Edge NXT platform. In her role, Ka acts as a critical bridge between the support teams, product development, and customers, ensuring that technical challenges are addressed efficiently while maintaining a strong focus on customer satisfaction. Her deep understanding of software troubleshooting, business analysis, and strategic planning allows her to identify root causes of complex issues and advocate for effective solutions that align with client needs and company goals.

Ka’s key projects often involve leading cross-functional collaborations during incident management, post-incident reviews, and bug triage sessions. She plays a pivotal role in representing the customer voice during new product releases and updates, ensuring that user feedback informs continuous improvement efforts. Her expertise in managing SharePoint documentation and coaching support teams has been instrumental in streamlining workflows and fostering a culture of continuous learning and professional development.

Drawing from her early career experiences in telephony hardware, computers, and software, Ka brings a hands-on approach to her leadership at Blackbaud. Her skills in team building, leadership development, and strategic planning enable her to cultivate high-performing support teams capable of delivering exceptional service. With her comprehensive knowledge of customer support operations and her passion for leveraging technology to solve problems, Ka Youa continues to drive excellence in client support and contribute to Blackbaud’s mission of empowering non-profit organizations through innovative solutions.

Ka Youa Work
1 experience icon

Customer Support Principal at Blackbaud in April 2020 to Present

2 experience icon

Customer Support Senior at Blackbaud in January 2017 to April 2020

3 experience icon

Senior Employee Success Coach at Blackbaud in September 2010 to January 2017

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Ka Youa Education

Trident Technical College, AAS, October 2026

Ka Youa Skills

Leadership

Training

Management

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About Ka Youa's Current Company
Frequently Asked Questions about Ka Youa

What is Ka Youa email address?

Email Ka Youa at [email protected], [email protected] and [email protected]. This email is the most updated Ka Youa's email found in 2026.

What is Ka Youa phone number?

Ka Youa phone number is 8439068534, 5592131059 and 9192084888.

How to contact Ka Youa?

To contact Ka Youa send an email to [email protected], [email protected] or [email protected]. If you want to call Ka Youa try calling on 8439068534, 5592131059 and 9192084888. (updated on June 30, 2025)

What company does Ka Youa work for?

Ka Youa works for Blackbaud

What is Ka Youa's role at Blackbaud?

Ka Youa is Customer Support Principal

What industry does Ka Youa work in?

Ka Youa works in the Computer Software industry.

Ka Youa Email Addresses

Email Ka Youa at [email protected], [email protected] and [email protected]. This email is the most updated Ka Youa's email found in 2026.

Ka Youa Phone Numbers

Ka Youa phone number is 8439068534, 5592131059 and 9192084888.
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