Junaid Iquibal
Team Manager at Alorica | Bengaluru, Karnataka, India
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Junaid Iquibal is a seasoned operations leader with over 13 years of experience in the banking services sector, currently excelling in his role as Team Manager at Alorica. In this capacity, he oversees a dedicated team focused on delivering exceptional customer service for one of the leading US banks through chat support. Junaid's expertise lies in fostering a customer-centric approach that not only enhances customer satisfaction but also drives operational excellence. His strategic decision-making skills have been pivotal in implementing process improvements that lead to qualitative results, ensuring that the team consistently meets and exceeds performance metrics.
At Alorica, Junaid is actively involved in key projects aimed at refining customer service processes, leveraging his knowledge in quality control and assurance to elevate service standards. His commitment to process excellence is evident in his ability to identify areas for improvement and implement effective solutions that streamline operations. With a strong background in retail operations and transition management, he adeptly navigates the complexities of the banking industry, ensuring that his team is well-equipped to handle customer inquiries efficiently.
Junaid's leadership style emphasizes collaboration and empowerment, fostering an environment where team members are encouraged to contribute ideas for enhancing service delivery. His focus on shrinkage management further underscores his commitment to operational efficiency, ensuring that resources are utilized effectively while maintaining high levels of customer engagement. As he continues to drive initiatives that promote team improvements and customer satisfaction, Junaid Iquibal remains a vital asset to Alorica and the banking services landscape.
Team Manager at Alorica in July 2022 to Present
Process leader at Firstsource in October 2021 to July 2022
Customer Service Team Lead at Cogent E Services in April 2019 to October 2021
Team Leader at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED in September 2015 to January 2019
quality analyst at Standard Chartered Bank in August 2009 to September 2015
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Quality Control
Team Leadership
Quality Assurance
Process Excellence
Banking
Customer Satisfaction
Retail Operations
Transition Management
Shrinkage
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Discover more about AloricaWhat is Junaid Iquibal email address?
Email Junaid Iquibal at [email protected]. This email is the most updated Junaid Iquibal's email found in 2026.
How to contact Junaid Iquibal?
To contact Junaid Iquibal send an email to [email protected]. (updated on November 06, 2024)
What company does Junaid Iquibal work for?
Junaid Iquibal works for Alorica
What is Junaid Iquibal's role at Alorica?
Junaid Iquibal is Team Manager
What is Junaid Iquibal's Phone Number?
Junaid Iquibal's phone (**) *** *** 193
What industry does Junaid Iquibal work in?
Junaid Iquibal works in the Banking industry.
Junaid Iquibal Email Addresses
Junaid Iquibal Phone Numbers
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