Juan P
L1 Technical Support Engineer (Spanish/English) at Taulia Inc. | Houston, Texas, United States
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Juan P. is a dedicated L1 Technical Support Engineer at Taulia Inc., where he leverages over five years of experience to deliver exceptional bilingual support in both Spanish and English. His role is pivotal in ensuring that customers receive timely and effective assistance, particularly in high-pressure situations that demand quick thinking and problem-solving skills. Juan's expertise lies in troubleshooting complex technical issues, where he collaborates closely with cross-functional teams to minimize call escalations and enhance the overall customer experience.
A key aspect of Juan's contributions at Taulia involves the meticulous updating and modification of the technical support knowledge base through Confluence. By creating and refining troubleshooting guides, communication templates, and instructional materials, he plays a crucial role in empowering both customers and team members. His commitment to continuous improvement is reflected in his impressive track record of achieving customer satisfaction scores exceeding 90%. This success is not only a testament to his technical acumen but also to his strong organizational skills and ability to communicate effectively with diverse audiences.
In addition to his technical responsibilities, Juan actively engages in training initiatives, sharing his knowledge and best practices with colleagues to foster a collaborative work environment. His proficiency in managing change requests and performance metrics further underscores his ability to adapt and thrive within the dynamic landscape of technical support. As he continues to develop his skills and contribute to Taulia's mission, Juan remains focused on enhancing business processes and delivering unparalleled customer service.
L1 Technical Support Engineer (Spanish/English) at Taulia Inc. in March 2022 to Present
Parent Engagement Assistant(Bilingual) at Texas Connections Academy At Houston in March 2018 to August 2021
Family Room Specialist at Apple in April 2014 to January 2018
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Lee College, Associate of Arts - AA, October 2026
Trailhead by Salesforce, October 2026
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Documentation
Change Requests
Customer Support
Time Management
Multitasking
Build Strong Relationships
Creative Problem Solving
Oral Communication
Technical Support
Troubleshooting
Content Management
Data Entry
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Writing
Incident Management
IT Service Management
Office 365
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Power Apps
SharePoint
Android
Amazon Web Services (AWS)
Adobe Illustrator
Adobe Acrobat
Google Docs
Document Management Systems (DMS)
Windows
Salesforce.com
Customer Service
Problem Solving
Teamwork
Communication
Resiliency
Written Communication
Active Listening
Critical Thinking
Decision-Making
Training
Mobile Application Development
Google Drive
Collaboration Solutions
Virtual Collaboration
Customer Communication
Exceeding Customer Expectations
Professional Phone Skills
Performance Metrics
Zendesk
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Discover more about Taulia Inc.What is Juan P email address?
Email Juan P at [email protected], [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Juan P's email found in 2026.
What is Juan P phone number?
Juan P phone number is 2814523495, 2818629233, 7134489363 and 8328304186.
How to contact Juan P?
To contact Juan P send an email to [email protected], [email protected], [email protected], [email protected] or [email protected]. If you want to call Juan P try calling on 2814523495, 2818629233, 7134489363 and 8328304186. (updated on September 24, 2024)
What company does Juan P work for?
Juan P works for Taulia Inc.
What is Juan P's role at Taulia Inc.?
Juan P is L1 Technical Support Engineer (Spanish/English)
What industry does Juan P work in?
Juan P works in the Computer Software industry.
Juan P Email Addresses
Juan P Phone Numbers
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