Jotam C

Jotam C. currently serves as a Team Manager at Concentrix, where he plays a pivotal role in driving operational excellence and enhancing team performance within the company's customer service and support divisions. Leveraging his extensive background in information technology and financial services, Jotam oversees a dynamic team of Support Advisors, Subject Matter Experts (SMEs), and Sales Support personnel. His leadership focuses on establishing clear performance expectations, fostering continuous upskilling, and conducting comprehensive performance reviews to ensure the team consistently meets and exceeds client expectations.

In his current role, Jotam actively manages the execution of support operations, streamlining processes through the effective use of digital tools such as Amazon Connect, QuickBase, and XP Messaging. His expertise in data analysis and analytical skills enables him to identify operational bottlenecks, optimize workflows, and implement data-driven strategies that improve customer satisfaction and operational efficiency. Jotam also plays a key role in executing both short-term and long-term performance goals, aligning team objectives with broader organizational strategies developed by senior management.

A significant part of his responsibilities involves managing complex support programs and account processes, ensuring compliance with quality standards, and driving digital transformation initiatives to enhance service delivery. His background in accounting, payroll processing, and financial services complements his operational management capabilities, allowing him to oversee financial-related aspects of support functions effectively. With a strong foundation in economics from the Polytechnic University of the Philippines, Jotam combines his academic knowledge with practical leadership skills to foster a high-performance culture that emphasizes continuous improvement, customer-centricity, and operational agility.