Josiah Number

Josiah Number is an accomplished Information Technology Support Engineer at Outsource Global, where he leverages his extensive expertise in Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools to optimize IT operations and enhance client satisfaction. With a solid foundation in Active Directory and Microsoft Azure, Josiah excels at managing user accounts, permissions, and security protocols, ensuring seamless access to critical resources for end-users. His proficiency in Help Desk Support allows him to troubleshoot and resolve technical issues efficiently, minimizing downtime and maintaining productivity across the organization.

Currently, Josiah is spearheading several key projects that integrate machine learning and data analytics into IT support processes. By employing advanced data mining techniques, he is able to identify patterns and predict potential system failures before they occur, significantly improving the reliability of IT services. His work with ManageEngine ServiceDesk Plus and Atera has streamlined ticketing systems, enabling faster response times and more effective resource allocation.

Josiah's passion for solar energy also drives his commitment to sustainable IT practices, as he actively seeks innovative solutions that reduce the carbon footprint of technology operations. His unique blend of technical skills and forward-thinking approach positions him as a valuable asset to Outsource Global, where he continues to push the boundaries of what is possible in IT support. With a keen eye for detail and a dedication to continuous improvement, Josiah is not only enhancing the efficiency of IT services but also contributing to a more sustainable future in technology.