Joseph Deer
Support Manager at ClinicSense | Portland, Oregon, United States
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As the Support Manager at ClinicSense, Joseph Deer plays a pivotal role in enhancing the customer experience for an industry-leading SaaS platform tailored for healthcare professionals. With over 15 years of experience, Joseph leverages his extensive background in program management and empathetic customer support to lead a global business-to-business support team. His expertise in data gathering and problem-solving allows him to implement automated, efficient, and organized approaches that significantly improve support outcomes.
Joseph utilizes his project management training to optimize workflows through tools like Jira and kanban methodologies, ensuring that his team operates with agility and precision. By applying the DACI framework, he fosters effective cross-team collaboration, which is essential for addressing complex customer needs and driving continuous improvement. Reporting directly to the executive team, Joseph is responsible for key department metrics, policies, and procedures, ensuring that ClinicSense maintains its high standards of service excellence.
His healthcare experience is invaluable as he navigates the unique challenges faced by healthcare professionals, enabling him to provide tailored support that resonates with clients. Joseph's commitment to community outreach and teamwork further enhances his ability to build strong relationships with clients and colleagues alike. His strategic mindset, combined with a solid foundation in both Agile and Waterfall methodologies, positions him as a leader who is not only focused on immediate support needs but also on long-term organizational goals. Through his leadership, Joseph Deer is dedicated to driving ClinicSense's mission of empowering healthcare practitioners with the tools they need to succeed.
Support Manager at ClinicSense in March 2023 to Present
Technical Support Team Lead at Zapier in September 2019 to January 2023
Technical Support Specialist at Zapier in September 2018 to August 2019
Clinical Informatics Specialist at Cascadia Behavioral Healthcare in August 2016 to September 2018
Mental Health Counselor at Cascadia Behavioral Healthcare in July 2015 to August 2016
Program Coordinator at Florida State University in August 2013 to May 2015
Clinical Social Worker at Tallahassee Memorial HealthCare in August 2013 to August 2014
Clinical Social Work Intern at Tallahassee Memorial HealthCare in May 2013 to August 2013
Printing Consultant at Staples in February 2009 to April 2013
Social Work Intern at Apalachee Center, The Center of Mental Health in January 2012 to April 2012
Customer Service Supervisor at Aramark Refreshment Services in April 2007 to February 2008
Customer Service Lead at Aramark Refreshment Services in December 2005 to April 2007
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Florida State University, Master of Social Work - MSW, August 2026
Florida State University, Bachelor of Social Work - BSW, August 2026
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JavaScript
Contract Management
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Zendesk
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Windows
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Discover more about ClinicSenseWhat is Joseph Deer email address?
Email Joseph Deer at [email protected] and [email protected]. This email is the most updated Joseph Deer's email found in 2026.
What is Joseph Deer phone number?
Joseph Deer phone number is (850) 366-8134.
How to contact Joseph Deer?
To contact Joseph Deer send an email to [email protected] or [email protected]. If you want to call Joseph Deer try calling on (850) 366-8134. (updated on August 25, 2024)
What company does Joseph Deer work for?
Joseph Deer works for ClinicSense
What is Joseph Deer's role at ClinicSense?
Joseph Deer is Support Manager
What industry does Joseph Deer work in?
Joseph Deer works in the Information Technology & Services industry.
Joseph Deer Email Addresses
Joseph Deer Phone Numbers
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