Jordan Lapsley

Q: What is Jordan Lapsley email address?

Email Jordan Lapsley at chewtoy42@gmail.com and jordanl@continuant.com. This email is the most updated Jordan Lapsley's email found in 2026.

Q: How to contact Jordan Lapsley?

To contact Jordan Lapsley send an email to chewtoy42@gmail.com or jordanl@continuant.com. (updated on September 02, 2024)

Network Operations Center Manager at Continuant | Greater Seattle Area

About Jordan Lapsley

Jordan Lapsley serves as the Network Operations Center (NOC) Manager at Continuant, where he leverages a decade of experience in Information Technology and Communications Systems to drive operational excellence. In this pivotal role, Jordan oversees the ITIL Event Management processes, ensuring that the NOC effectively monitors events related to Telecommunications and Audio/Visual Systems. His leadership extends to managing a dedicated team of shift leads and technicians, providing 24x7x365 support to clients. Jordan is committed to fostering a culture of continuous improvement, focusing on hiring, shift scheduling, coaching, and training to enhance the skills and career development of his team members.

One of Jordan's key projects involves implementing advanced monitoring tools that enhance alarm management and incident response times, significantly improving client satisfaction. His expertise in remote troubleshooting and technical support allows him to address complex client issues swiftly and efficiently. By employing a hands-on approach to problem-solving, Jordan ensures that his team is well-equipped to handle a diverse range of challenges, from telephony issues to Cisco technology integrations.

In addition to his technical acumen, Jordan excels in creating a collaborative environment that encourages knowledge sharing and professional growth. His proficiency in Microsoft Office applications, coupled with his experience in help desk support and computer hardware, enables him to communicate effectively with both technical and non-technical stakeholders. As a result, Jordan not only enhances the operational capabilities of the NOC but also contributes to the overall strategic goals of Continuant, positioning the organization as a leader in the telecommunications industry.

Jordan Lapsley Work