Jon Reynolds
Certified Tech Advisor at theITSupportCenter, LLC | Frisco, Texas, United States
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Jon Reynolds currently serves as a Certified Tech Advisor at theITSupportCenter, LLC, where he leverages his extensive technical expertise to deliver exceptional support across diverse industries such as Healthcare, Military, and Manufacturing. In this role, Jon is instrumental in managing complex system administration tasks, ensuring compliance with HIPAA standards, and maintaining the integrity and security of sensitive data. His proficiency in troubleshooting and resolving high-volume support issues has consistently contributed to improved client satisfaction and operational efficiency.
A key aspect of Jon’s role involves collaborating with cross-functional teams to develop and implement tailored technical solutions. He actively participates in Agile Scrum frameworks, facilitating seamless communication between developers, QA testers, and business analysts to ensure timely delivery of quality software and support services. His experience with systems analysis and design, combined with quality assurance testing, enables him to identify potential vulnerabilities and optimize system performance.
Jon’s expertise extends to technical documentation using JIRA, where he meticulously records client stories and support tickets, providing clear insights for continuous improvement. His familiarity with tools like eGain and Odyssey enhances his ability to deliver prompt, accurate support, especially in environments requiring strict adherence to industry standards such as HIPAA. Additionally, his skills in SQL and Windows System Administration empower him to troubleshoot and resolve complex network and desktop issues efficiently.
Recognized for his customer-centric approach and technical acumen, Jon Reynolds consistently receives positive feedback for his problem-solving capabilities, technical presales support, and dedication to delivering high-quality service. His ongoing commitment to professional development and his ability to adapt to evolving technological landscapes make him a valuable asset to theITSupportCenter, LLC and its clients.
Certified Tech Advisor at theITSupportCenter, LLC in June 2024 to Present
Client Solutions at Merative in July 2022 to February 2023
Senior Sales Engineer at IBM in April 2020 to July 2022
Support Analyst at Tyler Technologies in May 2015 to April 2020
Senior Support Specialist, Client Support at Tyler Technologies in May 2010 to April 2015
Business Analyst at Tyler Technologies in November 2007 to May 2010
Engineering Consultant at ReachView Technologies Inc. in November 2005 to September 2007
Programmer I at VarTec Telecom in November 2000 to November 2005
Junior Unix Administrator at Dallas Semiconductor in October 1999 to January 2000
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Texas A&M University, Bachelor's degree, October 1994 to October 1999
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Software as a Service (SaaS)
Request for Proposal (RFP) Response
Child Welfare
HIPPA Standards
CJIS Standards
Telecom Infrastructure
Quality Assurance Testing
Technical Writing
Technical Training
Customer Service Management
Design Thinking
Agile Scrum Framework
Sprint Planning
Project Planning
Technical Demonstrations
BPMN
Business Analysis Planning & Monitoring
Technical Presales
Client Relationship Management
Windows System Administration
BMC Remedy Administration
Remote Troubleshooting
Business Objects
IBM Cognos Analytics
Office 365
Bomgar
eGain
Microsoft Dynamics 365
Onyx CRM
Odyssey
Jira
Government Relations
Cúram
Business Process Analysis
Agile & Waterfall Methodologies
Technical Requirements
Sales
SQL
Unix
Requirements Analysis
SharePoint
Integration
Solaris
Visio
Perl
Oracle
Linux
Microsoft SQL Server
SDLC
Business Analysis
TCP/IP
Java
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Discover more about theITSupportCenter, LLCWhat is Jon Reynolds email address?
Email Jon Reynolds at [email protected] and [email protected]. This email is the most updated Jon Reynolds's email found in 2026.
How to contact Jon Reynolds?
To contact Jon Reynolds send an email to [email protected] or [email protected]. (updated on May 08, 2025)
What company does Jon Reynolds work for?
Jon Reynolds works for theITSupportCenter, LLC
What is Jon Reynolds's role at theITSupportCenter, LLC?
Jon Reynolds is Certified Tech Advisor
What is Jon Reynolds's Phone Number?
Jon Reynolds's phone (214) ***-*400
What industry does Jon Reynolds work in?
Jon Reynolds works in the Information Technology & Services industry.
Jon Reynolds Email Addresses
Jon Reynolds Phone Numbers
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