Johntae J
Customer Enablement Specialist at Hinge Health | Greater Houston
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As a Customer Enablement Specialist at Hinge Health, Johntae Jackson plays a pivotal role in enhancing the user experience for over 300 live client micro and SMB groups. With a strong focus on digital physical therapy management, Johntae effectively manages low-touch support through various communication channels, including email, ticket queues, chat, and phone support. His proactive approach to member engagement not only fosters product utilization but also ensures that clients receive the guidance they need to maximize their health outcomes.
Johntae's expertise in healthcare and account management is complemented by his exceptional communication skills, allowing him to build rapport with clients and understand their unique needs. He adeptly provides detailed notes for primary coaches, capturing valuable insights that contribute to the continuous improvement of Hinge Health's offerings. His ability to synthesize information and deliver actionable recommendations showcases his analytical skills and business acumen.
In addition to his core responsibilities, Johntae is involved in key projects aimed at enhancing user engagement and satisfaction. By leveraging his background in Scrum and business analysis, he collaborates with cross-functional teams to identify opportunities for process optimization and innovation. His commitment to professional development and his passion for helping others navigate their health journeys make him an invaluable asset to the Hinge Health team. Johntae’s blend of technical knowledge, interpersonal skills, and a results-driven mindset positions him as a leader in customer enablement within the digital health landscape.
Customer Enablement Specialist at Hinge Health in November 2021 to Present
Benefits Service Representative at Humana in December 2020 to August 2021
Patient Service Representative at TriWest Healthcare Alliance in March 2019 to November 2019
Patient Service Representative at Scripps Health in August 2015 to July 2016
Claims Service Representative at GEICO in June 2014 to May 2015
Service Representative at Kaiser Permanente in March 2013 to May 2015
Care Coordinator at One Call Care Management in August 2011 to March 2013
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Western Governors University, September 2026
Garfield High School, September 2026
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Working Experience
Customer Satisfaction
Customer Relationship Management (CRM)
Healthcare
Scrum
Communication
Business Analysis
Auditing
Account Management
Agile Methodologies
Software as a Service (SaaS)
Training
Copywriting
Research Skills
Analytical Skills
English
Patient Care
Communication Training
Customer Service
Claims Handling
Electronic Medical Record (EMR)
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Discover more about Hinge HealthWhat is Johntae J email address?
Email Johntae J at [email protected], [email protected] and [email protected]. This email is the most updated Johntae J's email found in 2026.
What is Johntae J phone number?
Johntae J phone number is 8135200838.
How to contact Johntae J?
To contact Johntae J send an email to [email protected], [email protected] or [email protected]. If you want to call Johntae J try calling on 8135200838. (updated on September 06, 2024)
What company does Johntae J work for?
Johntae J works for Hinge Health
What is Johntae J's role at Hinge Health?
Johntae J is Customer Enablement Specialist
What industry does Johntae J work in?
Johntae J works in the Hospital & Health Care industry.
Johntae J Email Addresses
Johntae J Phone Numbers
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