John Rockafellow
SB HLA Specialist at AT&T | Greater Seattle Area
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John Rockafellow currently serves as an SB HLA Specialist at AT&T, where he leverages his extensive technical expertise to support small business clients with their billing credits and debits. In this role, John plays a pivotal part in ensuring seamless communication and resolution of billing issues, utilizing his deep understanding of telecommunications protocols, database management, and customer support best practices. His background in monitoring and supporting Windows applications, combined with his proficiency in GUI design and scripting, enables him to troubleshoot complex technical challenges efficiently and deliver tailored solutions to clients.
Throughout his tenure at AT&T, John has demonstrated a strong commitment to operational excellence and client satisfaction. His prior experience managing a team of 15 technicians, supporting Windows environments, and working with a broad array of Microsoft Office tools—including Excel, Outlook, PowerPoint, and Publisher—has provided him with a solid foundation in technical support and team leadership. His expertise in computer hardware, .NET development, and shell scripting further enhances his ability to analyze and resolve technical issues swiftly.
Since transitioning into his current role, John has expanded his skill set to include billing systems, credit management, and small business support strategies. His CPR certification underscores his dedication to safety and professionalism in all aspects of his work. With a focus on leveraging his knowledge of protocols, databases, and GUI interfaces, John continues to contribute significantly to AT&T’s mission of providing exceptional customer service and technical support to small business clients. His blend of technical acumen, industry experience, and client-focused approach makes him a valuable asset in the telecommunications support landscape.
SB HLA Specialist at AT&T in February 2013 to Present
Business customer care rep at AT&T in January 2020 to Present
Open at None in July 2012 to February 2013
IT Support Team Lead at Volt/VMC in March 2012 to July 2012
IT Support Agent at Volt VMC in June 2010 to June 2012
Client at None in December 2008 to June 2010
Associate Test Engineer at Cardiac Science in February 2000 to December 2008
Associate Test Engineer at Cardiac Science Corporation in February 2000 to December 2008
Associate Test Engineer at Cardiac Science Corporation in February 2000 to December 2008
Technical Support Manager at Software Architests Inc in May 1998 to February 2000
Technical Support Manager at Software Architects in May 1998 to February 2000
Technical Support Manager at Software Architects in May 1998 to February 2000
Technical Support ManagerSupervisor at Keane Inc in February 1996 to May 1998
Technical Support ManagerSupervisor at Keane Inc in February 1996 to May 1998
Technical Support Manager at Keane Inc in May 1995 to June 1997
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Everett Community College, GED, July 2026
Rochville University, Associate, July 2026
Rochville University, Degree: Associates, July 2026
Rochville University, Degree: Associates
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XP
Operating Systems
Computer Hardware
Windows
Outlook
GUI
Microsoft Excel
Windows Vista
Microsoft Word
PowerPoint
Shell Scripting
Protocol
Databases
HTML
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Discover more about AT&TWhat is John Rockafellow email address?
Email John Rockafellow at [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] and [email protected]. This email is the most updated John Rockafellow's email found in 2026.
What is John Rockafellow phone number?
John Rockafellow phone number is 425-220-3306.
How to contact John Rockafellow?
To contact John Rockafellow send an email to [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] or [email protected]. If you want to call John Rockafellow try calling on 425-220-3306. (updated on January 10, 2025)
What company does John Rockafellow work for?
John Rockafellow works for AT&T
What is John Rockafellow's role at AT&T?
John Rockafellow is SB HLA Specialist
What industry does John Rockafellow work in?
John Rockafellow works in the Telecommunications industry.
John Rockafellow Email Addresses
John Rockafellow Phone Numbers
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