John Ridulfo
Principal IVR Self Service Applications Designer at Indépendant / Consultant | St James, New York, United States
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John Ridulfo is a seasoned Principal IVR Self Service Applications Designer at Indépendant / Consultant, where he leverages his extensive expertise in IVR technology and application development to deliver innovative solutions for contact centers. With a strong background in Avaya Experience Portal and Nortel MPS development, John specializes in crafting seamless user experiences through effective VUI and grammar design. His proficiency in tools like Orchestration Designer and his experience with platforms such as Amazon Connect and Twilio allow him to create robust IVR applications that enhance customer interactions and streamline operations.
Currently, John is spearheading key projects focused on integrating advanced self-service capabilities into existing call center infrastructures. His role involves not only the development of IVR applications but also the training and mentoring of teams to ensure that best practices in application development and system integration are upheld. By utilizing programming languages such as C#, R, and Python, along with database design principles, John develops custom tools that empower sales and marketing teams, ultimately driving improved customer relations and operational efficiency.
John's commitment to excellence is evident in his collaborative approach, where he works closely with stakeholders to understand their unique needs and challenges. His ability to integrate CTI solutions and ACD systems further enhances the effectiveness of the IVR applications he designs, making him a valuable asset in the ever-evolving landscape of contact center technology. With a focus on innovation and customer satisfaction, John Ridulfo continues to set benchmarks in the industry, ensuring that organizations can harness the full potential of self-service applications.
Principal IVR Self Service Applications Designer at Indépendant / Consultant in April 2018 to Present
Voice Applications Designer at M&C Associates in June 2007 to March 2018
sr. Applications Designer/ Telephony/ at M&C Associates in June 2007 to March 2018
SR. Applications developer at Periphonics (now part of Nortel Networks) in January 1997 to January 2008
sr. Applications Designer/ Telephony/ at Nortel in July 1996 to July 2007
sr. applications developer at Nortel in January 1996 to January 2007
Sr. Applications Designer at Nortel Professional Services in January 1997 to January 2007
IVR Develpomer at Periphonics/Nortel Networks in January 1997 to January 2007
SR. Applications Developer at Nortel networks (formerly Periphonics Corporation) in January 1997 to January 2007
sr. applications developer at Periphonics in January 1996 to January 2007
applications programmer at barnes & noble in January 1993 to January 1997
programmer at smith barney in January 1991 to January 1993
Programmer at Lex/Schweber Electronics in January 1989 to January 1991
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IVR
CTI
Telephony
Call Center
Speech Recognition
Genesys
Contact Centers
SIP
VoIP
Call Centers
Integration
Unified Communications
ACD
Avaya
Cloud Computing
Unix
Software Development
Professional Services
twilio
Natural Language Processing (NLP)
Agile Methodologies
Amazon Web Services (AWS)
Amazon S3
Amazon Dynamodb
Amazon EC2
Amazon CloudWatch
Amazon Connect
Twilio
Tableau
Nuance Communications Products
Agile Project Management
Scrum
GitHub
Gitlab
Git BASH
C#
Node.js
Git
pipeline
R
Python (Programming Language)
Database Design
Web Content Writing
Web Design
java
Avaya Products
Avaya Technologies
Telecommunications
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Discover more about Indépendant / ConsultantWhat is John Ridulfo email address?
Email John Ridulfo at [email protected], [email protected] and [email protected]. This email is the most updated John Ridulfo's email found in 2026.
What is John Ridulfo phone number?
John Ridulfo phone number is 6312583161.
How to contact John Ridulfo?
To contact John Ridulfo send an email to [email protected], [email protected] or [email protected]. If you want to call John Ridulfo try calling on 6312583161. (updated on August 26, 2024)
What company does John Ridulfo work for?
John Ridulfo works for Indépendant / Consultant
What is John Ridulfo's role at Indépendant / Consultant?
John Ridulfo is Principal IVR Self Service Applications Designer
What industry does John Ridulfo work in?
John Ridulfo works in the Information Technology & Services industry.
John Ridulfo Email Addresses
John Ridulfo Phone Numbers
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