John R
Technical Support Analyst at DPL | Moncton, New Brunswick, Canada
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John Jairo R. currently serves as a Technical Support Analyst at DPL Wireless, where he leverages his extensive background in IT support and project management to enhance customer experiences and operational efficiency. In this role, he is dedicated to providing exceptional support through various communication channels, including phone and email, ensuring that customer incidents and service requests are addressed promptly. His commitment to excellence is evident in his proactive approach to improving the support department, where he focuses on creating and refining documentation to streamline processes and enhance team performance.
John's expertise extends beyond traditional support roles; he brings valuable insights from his previous experience as a DevOps Engineer at Globant. There, he successfully designed and implemented cloud infrastructures utilizing Amazon Web Services (AWS) and developed CI/CD pipelines that resulted in a remarkable 40% improvement in deployment efficiency. This blend of technical acumen and customer-centric focus allows him to bridge the gap between support and engineering, ensuring that clients receive optimal solutions tailored to their needs.
Fluent in both English and Portuguese, John effectively communicates with a diverse clientele, fostering strong relationships and understanding their unique challenges. His proficiency in tools such as Git, Jenkins, Terraform, and Jira further enhances his ability to manage projects and support initiatives effectively. As he continues to grow in his role at DPL Wireless, John remains passionate about leveraging technology to drive innovation and deliver exceptional value to clients, making him an invaluable asset to the organization.
Technical Support Analyst at DPL in May 2023 to Present
DevOps Engineer at Globant in October 2021 to September 2022
Software Engineer Cloud Operations at Cafeto Software in November 2020 to October 2021
Project Manager at Juniper - Innovating Travel Technology in March 2017 to November 2020
Primary Support at Juniper - Innovating Travel Technology in May 2016 to March 2017
Technical Support Representative at IBM in April 2015 to May 2016
Computer Technical Specialist at Barinas Soluciones Informaticas, C.A. (BASICA) in June 2008 to January 2015
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NBCC (New Brunswick Community College), Postgraduate Degree, August 2026
Universidad Nacional Abierta y a Distancia, Bachelor’s Degree, August 2026
Servicio Nacional de Aprendizaje (SENA), Bachelor of Technology - BTech, August 2026
Instituto Universitario de Tecnologia Coronel Agustin Codazzi IUTAC, Tecnico Superior Universitario en Informatica, August 2026
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Amazon Web Services (AWS)
Continuous Integration and Continuous Delivery (CI/CD)
DevOps
Git
Jenkins
Terraform
Bash
Linux
English
Strategic Planning
Project Management
IT Operations
SQL
Data Analysis
Portuguese
Help Desk Support
Juniper Innovating Travel Technology
Jira
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Discover more about DPLWhat is John Jairo R email address?
Email John Jairo R at [email protected] and [email protected]. This email is the most updated John Jairo R's email found in 2026.
How to contact John Jairo R?
To contact John Jairo R send an email to [email protected] or [email protected]. (updated on September 30, 2024)
What company does John R work for?
John R works for DPL
What is John R's role at DPL?
John R is Technical Support Analyst
What is John R's Phone Number?
John R's phone +44 ** **** *154
What industry does John R work in?
John R works in the Computer Software industry.
John R Email Addresses
John R Phone Numbers
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