John Caklovic
Network Operations Center Analyst at Automobile Club of Southern California | Rancho Cucamonga, California, United States
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John Caklovic is a seasoned Network Operations Center Analyst at the Automobile Club of Southern California, where he leverages over 20 years of extensive experience in Computer Operations, Helpdesk, and Customer Support. His multifaceted expertise spans various industries, including insurance, healthcare, software development, oil, banking, credit data, and aerospace, making him a versatile asset in any technical environment. At the Automobile Club, John plays a crucial role in monitoring, managing, and restoring service delivery across a diverse range of systems, including data and voice networks, servers, mainframes, UNIX systems, and e-commerce platforms.
In his current position, John is instrumental in ensuring the seamless operation of critical services, providing immediate recovery of services during incidents, and implementing changes to the production environment. His proficiency with tools such as JES2, MVS, z/OS, and SDSF enables him to efficiently manage complex systems and troubleshoot issues effectively. John’s commitment to excellence is reflected in his adept handling of incident management and technical support, where he coordinates responses to service disruptions and escalates problems as necessary to maintain optimal service levels.
Key projects that highlight John's contributions include the enhancement of monitoring protocols and the optimization of incident response strategies, which have significantly improved service reliability and user satisfaction. His ability to document software processes and maintain service level agreements (SLAs) ensures that the Automobile Club of Southern California continues to provide exceptional support to its members. With a strong foundation in both technical skills and customer service, John Caklovic exemplifies the ideal blend of expertise and dedication in the fast-paced world of network operations.
Network Operations Center Analyst at Automobile Club of Southern California in October 2015 to Present
Data Systems Analyst I at LACERA in July 2013 to September 2014
Mainframe Computer Operator at Login Consulting in August 2012 to July 2013
Technical Support Professional at CSC in March 2010 to April 2011
Senior Technical Support Analyst at Farmers Insurance in May 1999 to March 2010
Service Delivery Analyst at Kaiser Permanente in January 1998 to May 1999
Senior Computer Operator at Candle Corporation in January 1996 to January 1998
Helpdesk Analyst at ISSC in March 1995 to January 1996
System Engineer at Bank of America in January 1990 to January 1995
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Cathedral High School
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Mainframe
Troubleshooting
Escalation
Remedy
TSO
SLA
JES2
Documentation
MVS
z/OS
JCL
SDSF
CICS
ISPF
IBM Mainframe
Help Desk Support
VTAM
Jobtrac
CA7
BMC Remedy
Software Documentation
Data Center
UC4
Peregrine
Sla
Disaster Recovery
IMS DB/DC
Incident Management
Endeavor
Omegamon
Service Delivery
Technical Support
DB2
Job Control Language (JCL)
SMP/E
REXX
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Discover more about Automobile Club of Southern CaliforniaWhat is John Caklovic email address?
Email John Caklovic at [email protected] and [email protected]. This email is the most updated John Caklovic's email found in 2026.
How to contact John Caklovic?
To contact John Caklovic send an email to [email protected] or [email protected]. (updated on August 26, 2024)
What company does John Caklovic work for?
John Caklovic works for Automobile Club of Southern California
What is John Caklovic's role at Automobile Club of Southern California?
John Caklovic is Network Operations Center Analyst
What is John Caklovic's Phone Number?
John Caklovic's phone (213) ***-*383
What industry does John Caklovic work in?
John Caklovic works in the Information Technology & Services industry.
John Caklovic Email Addresses
John Caklovic Phone Numbers
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