Joeward Balde

Q: What is Joeward Balde email address?

Email Joeward Balde at joeward.balde@willistowerswatson.com. This email is the most updated Joeward Balde's email found in 2026.

Q: How to contact Joeward Balde?

To contact Joeward Balde send an email to joeward.balde@willistowerswatson.com. (updated on October 24, 2024)

Benefits Administrator at WTW | Metro Manila

About Joeward Balde

Joeward Balde is a seasoned Benefits Administrator at WTW, bringing over nine years of experience in the Business Process Outsourcing (BPO) sector. With a robust foundation as a Technical Support Associate for nearly five years, Joeward has honed his problem-solving skills and technical acumen, which are essential in his current role. For the past four years, he has excelled as a Contact Center Specialist, where he is dedicated to providing exceptional customer service in the life insurance domain. His primary responsibility involves answering inbound calls and delivering immediate resolutions to customer inquiries, ensuring that clients feel supported and valued.

In his role at WTW, Joeward plays a crucial part in supporting the delivery of agreed-upon services to clients. He is adept at operational and transactional support, which includes meticulous record-keeping, transition processing, and managing various transactional-based services. His interactions with clients, while often limited to data collection and email correspondence, are characterized by a commitment to upholding Service Level Agreements (SLAs) and exceeding customer expectations.

Joeward's skill set is diverse and highly relevant to his position, encompassing proficiency in Microsoft Excel, customer relationship management (CRM), and effective communication. His ability to lead positive change and manage stress in high-pressure situations further enhances his effectiveness in delivering top-notch service. With a focus on e-learning and adaptability, Joeward is not only a valuable asset to WTW but also a proactive contributor to the continuous improvement of customer service processes within the organization.

Joeward Balde Work