Joette Herrera

Q: What is Joette Herrera email address?

Email Joette Herrera at joette.herrera@chase.com. This email is the most updated Joette Herrera's email found in 2026.

Q: How to contact Joette Herrera?

To contact Joette Herrera send an email to joette.herrera@chase.com. (updated on January 08, 2025)

Executive Director at JPMorgan Chase | Wilmington, Delaware, United States

About Joette Herrera

Joette Herrera, as an Executive Director at JPMorgan Chase, plays a pivotal role in shaping the firm’s compliance framework within the Credit Card Operations division. Her current responsibilities encompass providing strategic guidance and oversight to ensure that operational processes across Card, Consumer, and Business Card Collections and Lending adhere to stringent regulatory standards. Joette’s expertise in operational risk management and internal audit allows her to proactively identify potential compliance gaps, implement effective controls, and foster a culture of risk awareness throughout her team. Her leadership in compliance advisory ensures that the bank remains aligned with evolving regulatory requirements, including those related to fraud prevention, dispute resolution, and customer data protection.

In her role, Joette leads a dynamic team that supports critical functions such as fraud mitigation, dispute management, statement processing, and plastics operations. Her previous experience as Vice President in Control Management and Card Operations has provided her with a comprehensive understanding of end-to-end processes, enabling her to drive process improvements and operational efficiencies. Her skills in change management and vendor oversight are instrumental in managing complex projects that enhance compliance capabilities and mitigate operational risks. Joette’s strategic approach combines relationship management and program management expertise, ensuring seamless collaboration across departments and external partners. Her leadership not only safeguards the bank’s compliance posture but also contributes to delivering a secure, efficient, and customer-centric credit card experience, reinforcing JPMorgan Chase’s reputation as a trusted financial institution.

Joette Herrera Work