Joelisten A
Service Availability Manager - Cloud Managed Services at IBM | Bengaluru, Karnataka, India
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Joelisten A, PMP® and ITIL certified, brings over 17 years of extensive experience in Service Delivery Management and IT Infrastructure Management to his current role as a Service Availability Manager at IBM, specializing in Cloud Managed Services. In this capacity, he plays a pivotal role in ensuring the seamless operation of multi-client environments, particularly during critical incidents and outages. His expertise in leading resolution efforts for Multi Client Outages (MCO) is complemented by a deep understanding of the underlying IT infrastructure, including data centers, systems, hypervisors, storage solutions, networks, virtual machines, applications, middleware, and databases.
Joelisten's commitment to operational excellence is evident in his proactive approach to Continuous Service Improvement and IT Service Continuity Management. He leverages data analytics to identify trends and potential issues, enabling his team to implement effective remediation strategies swiftly. His ability to provide comprehensive executive summaries of major incidents ensures that stakeholders are informed and that lessons learned are integrated into future operations.
In addition to his technical acumen, Joelisten excels in people management and team leadership, fostering a culture of collaboration and accountability among his team members. His skills in project management, SLA management, and incident/change management are instrumental in driving service delivery excellence and ensuring that client expectations are consistently met or exceeded. With a profound knowledge of Agile methodologies, Joelisten is adept at adapting to the fast-paced nature of cloud technology, making him a valuable asset to IBM's mission of delivering reliable and innovative cloud solutions.
Service Availability Manager - Cloud Managed Services at IBM in April 2018 to Present
Cloud - Project Manager at IBM in July 2020 to Present
Global Infrastructure Service Delivery & Operations Manager at Tesco in June 2010 to October 2017
Group Operations & Service Desk Manager at Searching for an opportunity at present in June 2010 to October 2017
Service Desk Manager at Hewlett Packard Enterprise in December 2003 to June 2010
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Narsee Monjee Institute of Management Studies, Mumbai, M.B.A - PG Mgmt Diploma program – NMIMS (SAP ID-77217806709 Regn No:01181922391), November 2026
St Josephs College Arts Science, November 2026
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Project Management
Business Process Management & Service Improvment
IT Service Continuity Management
Incident, Change & Problem Management
Global Operations
Team Management
Vendor Management
ITIL
Risk Management
Business Continuity
Business process management
Incident Management
change managment
Problem Management
End User support
Stakeholder Management
Service Desk Management
Service Delivery Management
Senior Operations Professional
People Management
Transition Management
SLA Management
strategy planning
Operations Management
Problem/Incident & Issue Remediation Management
Application & Infrastructure Monitoring, Reporting
Capacity Management
Service Delivery Continuous Improvement
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Discover more about IBMWhat is Joelisten A Pmp(r) email address?
Email Joelisten A Pmp(r) at [email protected]. This email is the most updated Joelisten A Pmp(r)'s email found in 2026.
How to contact Joelisten A Pmp(r)?
To contact Joelisten A Pmp(r) send an email to [email protected]. (updated on November 09, 2024)
What company does Joelisten A work for?
Joelisten A works for IBM
What is Joelisten A's role at IBM?
Joelisten A is Service Availability Manager - Cloud Managed Services
What is Joelisten A's Phone Number?
Joelisten A's phone (**) *** *** 308
What industry does Joelisten A work in?
Joelisten A works in the Retail industry.
Joelisten A Email Addresses
Joelisten A Phone Numbers
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