Joel Kroon
Owner at local labs | Brisbane, Queensland, Australia
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Joel Kroon, serving as the Planning Director at itswhatsnext, brings a strategic and innovative approach to helping businesses navigate the rapidly evolving landscape of automation, data strategy, and process optimisation. In his current role, Joel spearheads the development of comprehensive planning frameworks that integrate cutting-edge generative AI technologies to enhance both customer and employee experiences. His expertise lies in translating complex market research and customer insights into actionable strategies that drive scalable growth and operational efficiency.
At itswhatsnext, Joel leads key projects focused on leveraging AI-driven automation to streamline workflows, reduce costs, and improve service delivery. His proficiency in business planning and negotiation ensures that client solutions are not only innovative but also aligned with their long-term strategic goals. Joel’s background in customer experience design and online advertising enables him to craft compelling, data-informed campaigns that resonate with target audiences, fostering stronger engagement and loyalty.
Moreover, Joel’s skills in public relations and fundraising support the development of strategic partnerships and resource mobilization, further amplifying the impact of his initiatives. His ability to harness market research and customer insights allows him to anticipate industry trends and position his clients at the forefront of digital transformation. With a keen focus on programmatic advertising and customer-centric design, Joel Kroon is dedicated to helping businesses move with what’s next—delivering measurable results through innovative planning, data-driven decision-making, and a forward-thinking mindset.
Owner at local labs in September 2023 to Present
Head of Customer Experience at INNOCEAN Australia in January 2025 to Present
Senior CX Strategist at M&C Saatchi Group AUNZ in April 2022 to February 2024
Owner [exited] at heyprotein in October 2021 to July 2023
CX Strategist at INNOCEAN Australia in January 2021 to April 2022
Digital Producer at Apparent in May 2018 to January 2021
Account Manager - Creative at The Hallway in June 2017 to May 2018
Account Manager - Digital at Holler in July 2016 to June 2017
Account Manager - Programmatic at iCumulus in January 2016 to June 2016
Account Executive at iCumulus in January 2015 to January 2016
Event Organiser/Promotions at Music People in January 2012 to July 2012
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AdSchool Australia, July 2026
UNSW, Master's degree, July 2026
Macquarie University, Bachelor of Commerce (B.Com.) Bachelor of Arts (B. Arts), July 2026
The Hills Grammar School, July 2026
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Negotiation
Communication
Presentation Skills
Business Planning
Creative Agencies
Product Management
Customer Insight
Strategy
Fundraising
Go-to-Market Strategy
Sales
Brand Development
Brand Management
Procurement
Business Analysis
Customer Experience Design
Customer Marketing
Marketing
Marketing Strategy
Social Media
Market Research
Microsoft Office
Social Media Marketing
Advertising
Marketing Communications
Social Networking
Public Relations
Programmatic
Lead Generation
Digital Marketing
Online Advertising
Digital Media
Online Marketing
Digital Strategy
Google Analytics
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Discover more about local labsWhat is Joel Kroon email address?
Email Joel Kroon at [email protected] and [email protected]. This email is the most updated Joel Kroon's email found in 2026.
What is Joel Kroon phone number?
Joel Kroon phone number is 0432497673.
How to contact Joel Kroon?
To contact Joel Kroon send an email to [email protected] or [email protected]. If you want to call Joel Kroon try calling on 0432497673. (updated on March 16, 2025)
What company does Joel Kroon work for?
Joel Kroon works for local labs
What is Joel Kroon's role at local labs?
Joel Kroon is Owner
What industry does Joel Kroon work in?
Joel Kroon works in the Marketing & Advertising industry.
Joel Kroon Email Addresses
Joel Kroon Phone Numbers
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