Joann Okuzono
Technical Support Specialist Tier 3 at General Dynamics Information Technology | Des Moines, Iowa, United States
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Joann Okuzono currently serves as a Technical Support Specialist Tier 3 at General Dynamics Information Technology, where she leverages her extensive experience in the IT industry to provide exceptional support for Medicare systems. With over 20 years of expertise, Joann has honed her skills in both hardware and software support, making her a vital asset in her role as a technical contractor for the Centers for Medicare & Medicaid Services (CMS). Her responsibilities encompass a wide range of critical tasks, including troubleshooting complex database issues, providing instructional training to healthcare facilities and state employees, and ensuring the seamless installation and testing of proprietary client and server software.
Joann's background in both the Nuclear (Department of Energy) and Medical industries equips her with a unique perspective on the importance of compliance and precision in technical support. She is a firm believer that customer service is not just a priority but a necessity in today’s workforce, and she consistently strives to exceed expectations in her interactions with clients. Her expertise extends to XML coding and scripting, which she utilizes to enhance system functionality and streamline processes.
In addition to her technical skills in hardware, servers, and network administration, Joann is adept at developing comprehensive knowledge base articles that empower users and improve overall service delivery. Her proficiency with tools such as SharePoint and Adobe Creative Suite further complements her ability to lead teams effectively and manage system deployments. As she continues to navigate the evolving landscape of IT support, Joann remains committed to fostering a culture of excellence and innovation within her team and the broader organization.
Technical Support Specialist Tier 3 at General Dynamics Information Technology in December 2014 to Present
Technical Support Analyst at DuPont Pioneer in January 2014 to December 2014
Desktop Support Specialist at McCamish Systems, an Infosys Company in July 2013 to October 2013
Windows 7 Migration at Nationwide Insurance in February 2013 to May 2013
Desktop Support Analyst at Mercy in September 2012 to January 2013
Senior Desktop Support Analyst at CoreLogic in June 2012 to September 2012
Desktop Support Analyst at State of Iowa in January 2012 to June 2012
Help Desk Specialist at Carilion Clinic in March 2010 to September 2010
Desktop Support Specialist at Sandia National Laboratories in October 2005 to September 2009
Vocational Instructor at Job Corps in September 2004 to October 2005
IT Desktop Support at PC Client Care in September 2001 to December 2004
Computer Support / Web Designer at DigitalZo LLC in October 1997 to September 2001
Computer Support / Web Developer at University of South Alabama in June 1993 to October 1997
Vocational Instructor at Peace Corps in March 1992 to May 1993
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University of South Alabama
University of South Alabama
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Troubleshooting
XP
Hardware
Operating Systems
Servers
Computer Hardware
Microsoft Office
Windows XP
Citrix
Networking
Help Desk Support
Windows
Security
SharePoint
Network Administration
Software Documentation
Software Installation
HTML
Customer Relations
Documentation
HP
System Administration
Cisco Technologies
Windows 7
Team Leadership
VoIP
VMware ESX
Cisco VPN
Adobe Creative Suite
Dreamweaver
Flash Animation
Adobe Fireworks
Illustrator
Photoshop
CSS
Dell Computers
HP Blade
WiFi
Wireless Networking
Blackberry
SharePoint Designer
Active Directory
Technical Support
Laptops
System Deployment
Printers
Linux
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Discover more about General Dynamics Information TechnologyWhat is Joann Okuzono email address?
Email Joann Okuzono at [email protected], [email protected] and [email protected]. This email is the most updated Joann Okuzono's email found in 2026.
What is Joann Okuzono phone number?
Joann Okuzono phone number is +5158977789 and +15158685579.
How to contact Joann Okuzono?
To contact Joann Okuzono send an email to [email protected], [email protected] or [email protected]. If you want to call Joann Okuzono try calling on +5158977789 and +15158685579. (updated on September 03, 2024)
What company does Joann Okuzono work for?
Joann Okuzono works for General Dynamics Information Technology
What is Joann Okuzono's role at General Dynamics Information Technology?
Joann Okuzono is Technical Support Specialist Tier 3
What industry does Joann Okuzono work in?
Joann Okuzono works in the Information Technology & Services industry.
Joann Okuzono Email Addresses
Joann Okuzono Phone Numbers
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