Jk Tan
Senior CX/UX Designer at MLC Life Insurance | Melbourne, Victoria, Australia
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Jk Tan currently serves as a Senior CX/UX Designer at MLC Life Insurance, where he plays a pivotal role in shaping the digital experiences that underpin the company’s client and adviser interactions. His expertise lies in designing intuitive, human-centered interfaces that streamline complex financial processes, ensuring compliance with industry regulations while delivering seamless user journeys. Jk’s work involves collaborating closely with cross-functional teams—including product managers, compliance officers, and technical developers—to translate business objectives into engaging, accessible digital solutions.
One of his key projects involves redesigning the adviser portal to enhance usability and efficiency, which has resulted in increased adoption rates and improved satisfaction among financial advisers and their support staff. Jk’s approach combines ethnographic research and user-centered design principles, leveraging stakeholder engagement and ethnography to deeply understand user needs and pain points. His proficiency in information architecture and web accessibility ensures that the digital platforms are inclusive and compliant with accessibility standards, fostering a more equitable user experience.
In addition to his design responsibilities, Jk actively contributes to user research initiatives, conducting exit interviews and usability testing to gather actionable insights. His skills in communication and collaboration enable him to effectively advocate for user needs while aligning design strategies with business goals. With a keen eye for detail and a passion for innovation, Jk continues to drive digital transformation at MLC Life Insurance, ensuring that every touchpoint delivers value, clarity, and confidence to users navigating complex financial products.
Senior CX/UX Designer at MLC Life Insurance in June 2023 to Present
Health and well-being at Career Break in May 2022 to April 2023
Experience Designer at NAB in November 2021 to May 2022
UX Designer at Officeworks in May 2021 to November 2021
UX Specialist at Kmart Australia Limited in February 2018 to September 2020
CX Designer at Medibank in August 2017 to October 2017
UX Designer at Freelance and Collaboration Projects in July 2014 to September 2016
User Experience & Training Specialist at Open Universities Australia in August 2015 to June 2016
UX Designer at WeTeachMe in October 2014 to December 2014
Advertising Editor (Yellow Pages Print Production + Customer Care) at Sensis in July 2007 to June 2014
Training Delivery and Instructional Design at Sensis in January 2010 to January 2012
Chef at Punch Lane in January 2003 to January 2007
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Academy Xi
General Assembly
General Assembly
MR WED Training and Assessment, Certificate IV in Training and Assessment
Shillington Education, July 2026
William Angliss Institute, Certificate IV in Hospitality
RMIT University, Bachelor’s Degree
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Stakeholder Engagement
Communication
User-centered Design
Design
Exit Interviews
Interviewing
Information Architecture
Event Planning
Hosting Events
Content Curation
SharePoint
Web Content Writing
Web Content Creation
Web Content Accessibility Guidelines (WCAG)
Digital Media
Online Advertising
Marketing Communications
Digital Strategy
Strategy
Advertising
Copywriting
Integrated Marketing
Training
User Experience
Art Direction
Sales
Marketing Strategy
Project Planning
Time Management
User Research
Usability Testing
User Interface Design
Interaction Design
Contextual Inquiry
Ethnography
Marketing
User Experience (UX)
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Discover more about MLC Life InsuranceWhat is Jk Tan email address?
Email Jk Tan at [email protected]. This email is the most updated Jk Tan's email found in 2026.
How to contact Jk Tan?
To contact Jk Tan send an email to [email protected]. (updated on July 21, 2025)
What company does Jk Tan work for?
Jk Tan works for MLC Life Insurance
What is Jk Tan's role at MLC Life Insurance?
Jk Tan is Senior CX/UX Designer
What is Jk Tan's Phone Number?
Jk Tan's phone (416) ***-*543
What industry does Jk Tan work in?
Jk Tan works in the Information Technology & Services industry.
Jk Tan Email Addresses
Jk Tan Phone Numbers
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