Jim Antonio
Senior Cloud Network Engineer at NICE CXone | Philippines
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Jim Patrick Antonio is a seasoned IT professional with over 15 years of comprehensive experience in network and security infrastructure, currently serving as a Senior Cloud Network Engineer at NICE CXone. In this pivotal role, Jim is responsible for the support and optimization of critical network infrastructure equipment, including routers, switches, firewalls, and application delivery controllers. His commitment to maintaining a network uptime of 99.99% underscores his expertise in managing carrier-grade networks, which are essential for delivering seamless customer experiences in the cloud-based contact center environment.
Jim's proficiency in configuring advanced routing protocols such as OSPF and BGP allows him to ensure efficient data flow and connectivity across complex networks. Additionally, his skills in implementing SSL and IPsec VPN technologies enhance the security of communications, safeguarding sensitive information in an increasingly digital landscape. His hands-on experience with Cisco technologies and VoIP systems further solidifies his role as a key player in the organization, enabling him to troubleshoot and resolve issues swiftly, thereby minimizing downtime and enhancing overall network performance.
In his capacity at NICE CXone, Jim actively participates in Incident, Problem, Service, and Change Management processes, demonstrating his ability to collaborate effectively with cross-functional teams. His leadership qualities are evident as he motivates and builds cohesive teams, fostering an environment of continuous improvement and innovation. With a strong foundation in telecommunications and wireless networking, Jim Patrick Antonio is not just an engineer; he is a strategic partner in driving the company's mission to deliver exceptional customer experiences through cutting-edge technology solutions.
Senior Cloud Network Engineer at NICE CXone in June 2014 to Present
Network Administrator at Hinduja Global Solutions Inc., in November 2011 to May 2014
NETWORK OPERATIONS ENGINEER at Alinma Bank in January 2010 to September 2011
SYSTEMS OPERATIONS OFFICER at Alinma Bank in April 2009 to December 2009
DESKSIDE SUPPORT ENGINEER at Alinma Bank in August 2008 to April 2009
TECHNICAL SUPPORT SPECIALIST at West Contact Services in October 2007 to August 2008
PRODUCTION TEAM LEADER at West Contact Services in June 2004 to October 2007
TECHNICAL SUPPORT REPRESENTATIVE at West Contact Services in February 2004 to June 2004
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MAPUA IT Center, October 2026
De La Salle University, Bachelor of Science in Computer Science, October 1999 to October 2026
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Cisco Technologies
Customer Support
Troubleshooting
Technical Support
Call Center
Windows
Computer Hardware
VoIP
Vendor Management
CCNA
Service Delivery
Telecommunications
Call Centers
Networking
Switches
Security
WAN
Network Engineering
Operating Systems
Routers
VPN
Wireless Networking
Network Administration
Cisco Systems Products
Virtual Private Network (VPN)
Active Directory
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Discover more about NICE CXoneWhat is Jim Patrick Antonio email address?
Email Jim Patrick Antonio at [email protected] and [email protected]. This email is the most updated Jim Patrick Antonio's email found in 2026.
How to contact Jim Patrick Antonio?
To contact Jim Patrick Antonio send an email to [email protected] or [email protected]. (updated on October 24, 2024)
What company does Jim Antonio work for?
Jim Antonio works for NICE CXone
What is Jim Antonio's role at NICE CXone?
Jim Antonio is Senior Cloud Network Engineer
What is Jim Antonio's Phone Number?
Jim Antonio's phone (**) *** *** 382
What industry does Jim Antonio work in?
Jim Antonio works in the Information Technology & Services industry.
Jim Antonio Email Addresses
Jim Antonio Phone Numbers
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