Jerry Fraley
Director of Technical Support and Service Delivery at Integrated Oncology Network | Nashville, Tennessee, United States
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As the IT Support and End User Device Manager at naviHealth, Inc., Jerry Fraley plays a pivotal role in ensuring seamless technology operations that empower healthcare professionals to deliver exceptional patient care. With a robust background in IT support, including his tenure at Dell Federal Service Desk and the Army Knowledge Online / Army Enterprise Service Desk, Jerry brings a wealth of experience in managing both 1st-tier and 2nd-tier support teams. His leadership is characterized by a commitment to strict Service Level Agreement (SLA) adherence, which ensures that customer expectations are not only met but frequently exceeded.
In his current role, Jerry oversees the staging and deployment of end-user hardware and applications, focusing on optimizing uptime and enhancing the overall customer experience. His expertise in networking, software installation, and system deployment allows him to effectively troubleshoot and resolve technical issues, fostering a culture of continuous improvement within his team. By leveraging Customer Relationship Management (CRM) principles, Jerry ensures that his staff is not only meeting defined performance metrics but also cultivating strong relationships with end-users.
Key projects under Jerry’s management include the implementation of streamlined processes for hardware staging and deployment, which have significantly reduced turnaround times and improved user satisfaction. His proactive approach to team leadership and performance management has resulted in a highly efficient support operation that is responsive to the dynamic needs of naviHealth’s workforce. As technology continues to evolve, Jerry remains dedicated to enhancing IT support strategies that align with the organization’s mission to transform healthcare delivery through innovative solutions.
Director of Technical Support and Service Delivery at Integrated Oncology Network in March 2024 to Present
Director Technical Support Services at naviHealth in September 2020 to November 2024
IT Support and End User Device Manager at naviHealth in June 2014 to November 2024
Team Lead / Trainer at Dell in July 2013 to June 2014
Team Leader / Trainer at Dell in July 2013 to June 2014
Sr. Technical Support Engineer at Dell in October 2010 to October 2011
Senior Engineer at Dell at Apex Systems in March 2010 to October 2010
Escalations / Project Manager. at Nortel in June 1996 to July 2009
Technical Support Call Center Lead at Nortel in June 2000 to June 2003
Senior Specialist / Technical Support Engineer at Nortel in January 1997 to September 2000
Targeted Marketing Lead Analyst at Nortel in June 1995 to January 1997
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Middle Tennessee State University, January 1989 to January 1994
Tennessee Technology Center at Nashville
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Security Information and Event Management (SIEM)
Threat Analysis
Continuous Improvement
Call Center Administration
Cyber Threat Intelligence (CTI)
Team Management
Technology Services
Information Security
Customer Experience Management
Service Delivery Management
IT Project & Program Management
Cybersecurity
Contact Center Operations
Customer Service Operations
Training and Development (HR)
Call Center Development
Customer Service Management
Uptime
Vendor Negotiation
Recovery Planning
IT Compliance
Business Continuity
Customer Support
Customer Relationship Management (CRM)
Change Management
Troubleshooting
Cross-functional Team Leadership
Enterprise Software
Process Improvement
Call Center
Call Centers
VoIP
Telecommunications
Unified Communications
Management
Wireless
Telephony
Leadership
Team Leadership
SIP
Project Management
Professional Services
Testing
Technical Support
Networking
Customer Satisfaction
Software Installation
Training
Customer Experience
Vendor Management
Data Center
Integration
Strategy
Service Delivery
System Deployment
ITIL
Service Management
IT Management
Disaster Recovery
IVR
Network Security
Computer Hardware
Wireless Technologies
Voice over IP (VoIP)
Internet Protocol (IP)
Business Process Improvement
Contact Centers
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Discover more about Integrated Oncology NetworkWhat is Jerry Fraley email address?
Email Jerry Fraley at [email protected] and [email protected]. This email is the most updated Jerry Fraley's email found in 2026.
What is Jerry Fraley phone number?
Jerry Fraley phone number is 615-400-0577.
How to contact Jerry Fraley?
To contact Jerry Fraley send an email to [email protected] or [email protected]. If you want to call Jerry Fraley try calling on 615-400-0577. (updated on January 30, 2024)
What company does Jerry Fraley work for?
Jerry Fraley works for Integrated Oncology Network
What is Jerry Fraley's role at Integrated Oncology Network?
Jerry Fraley is Director of Technical Support and Service Delivery
What industry does Jerry Fraley work in?
Jerry Fraley works in the Information Technology & Services industry.
Jerry Fraley Email Addresses
Jerry Fraley Phone Numbers
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