Jerome B
Senior Service Administrator - SAP Concur Professional Edition at SAP Concur | Central Luzon, Philippines
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Jerome Michael B. is a dedicated Senior Service Administrator at SAP Concur, specializing in the Professional Edition. With a wealth of experience in the Contact Centre industry, Jerome has honed his skills across various roles, transitioning from customer service support to sales, and now excelling as a CFE Consultant. His multifaceted background equips him with a unique perspective on customer needs, enabling him to deliver exceptional service and support in his current position.
In his role at SAP Concur, Jerome plays an active part in the implementation and activation of SAP Concur products and services, ensuring that clients receive tailored solutions that meet their specific requirements. His expertise in project management is evident as he adeptly manages projects, cases, and escalations, ensuring that all units of work are executed efficiently and effectively. Jerome’s proficiency in data gathering is crucial for successful project outcomes, allowing him to prepare and maintain configurations that align with customer expectations.
Jerome’s strong understanding of best practice configurations allows him to provide valuable recommendations to clients, enhancing their overall experience with SAP Concur. His commitment to maintaining high-quality standards is reflected in his meticulous approach to project management and customer care, ensuring that every interaction is positive and productive. With a solid foundation in Business Process Outsourcing (BPO), computer systems analysis, and technical support, Jerome is well-equipped to navigate the complexities of software support, making him an invaluable asset to both his team and clients alike.
Senior Service Administrator - SAP Concur Professional Edition at SAP Concur in August 2017 to Present
Assistant Manager for Operations - Amazon Instant Video, Amazon Fire TV, Amazon Appstore at Concentrix in September 2015 to April 2016
Service Delivery Supervisor - Comcast at TTEC in April 2013 to July 2014
Operations Supervisor - Bell Mobility at Teleperformance in June 2010 to March 2013
Help Desk Support Specialist - Dell Solution Station at Teleperformance in May 2009 to June 2010
Senior Software Technical Support - Dell on Call at Dell International Services India Private Limited in March 2008 to May 2009
L1 Technical Support Representative - Verizon at Teleperformance in September 2006 to March 2008
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AMA University, Bachelor of Science - BS, October 2026
University of Santo Tomas, October 1998 to October 2026
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Customer care
Technical Support
Sales
Billing
Customer Retention
Business Process Outsourcing (BPO)
Microsoft Office
Virus Removal
Windows Registry
Windows
Computer Hardware Troubleshooting
Computer Systems Analysis
Third Party Applications
Computer Networking
Printer Support
Internet Protocol Suite (TCP/IP)
Macromedia
SwishMax
Adobe Photoshop
Dreamweaver
HTML
Team Leadership
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Discover more about SAP ConcurWhat is Jerome Michael B email address?
Email Jerome Michael B at [email protected]. This email is the most updated Jerome Michael B's email found in 2026.
How to contact Jerome Michael B?
To contact Jerome Michael B send an email to [email protected]. (updated on October 25, 2024)
What company does Jerome B work for?
Jerome B works for SAP Concur
What is Jerome B's role at SAP Concur?
Jerome B is Senior Service Administrator - SAP Concur Professional Edition
What is Jerome B's Phone Number?
Jerome B's phone (**) *** *** 108
What industry does Jerome B work in?
Jerome B works in the Information Technology & Services industry.
Jerome B Email Addresses
Jerome B Phone Numbers
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