Jerico Anzo
Application Support Specialist at SOCi, Inc. | San Pedro, Calabarzon, Philippines
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Jerico Anzo currently serves as an Application Support Specialist at SOCi, Inc., where he plays a pivotal role in delivering enterprise-level support to a diverse portfolio of clients and partners. Leveraging his extensive eight-year background in customer service and technical support, Jerico excels in troubleshooting complex application issues, ensuring swift resolution, and maintaining high levels of customer satisfaction. His expertise encompasses advanced device troubleshooting, escalation management, and performance reporting, which are critical in supporting SOCi’s suite of digital marketing and local SEO solutions.
In his current role, Jerico is a vital member of the SOCi Customer Support team within the broader Customer Success division. He handles support interactions across multiple channels—including phone, email, and web—adhering to strict KPIs to ensure timely and effective resolutions. His proficiency in application performance management and enterprise application support allows him to diagnose and resolve technical issues efficiently, minimizing downtime and optimizing client experience. Additionally, Jerico’s skills in internal and external communications, combined with his knowledge of telecommunications billing, Oracle B2B, and computer science principles, enable him to bridge technical gaps and facilitate seamless client interactions.
Jerico’s role also involves generating detailed performance reports and providing insights that help improve application stability and user experience. His strong management and team collaboration skills foster a proactive support environment, ensuring that SOCi’s clients receive reliable, enterprise-grade support. With his comprehensive technical expertise and dedication to customer success, Jerico continues to contribute significantly to SOCi’s mission of empowering local businesses through innovative digital solutions.
Application Support Specialist at SOCi, Inc. in November 2023 to Present
Technical Support Specialist at YouTube in June 2023 to October 2023
Technical Coach | Peer Advisor(SME) at Asurion in September 2020 to May 2023
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Asian Institute of Computer Studies
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Client Onboarding
Internal and External Communications
Billing Process
Customer Engagement
Communication
Problem Solving
Multi-Industry Experience
Computer Literacy
Financial Services
SOI
Computer Science Education
Subject Matter Experts
Balance Accounts
Billing Systems
Customer-Focused Selling
Knowledge Base
Client Interfacing Skills
Enterprise Support
Promoting solutions
Policies & Procedures
Separately Managed Accounts
Jira
Reporting Metrics
Account Servicing
Oracle B2B
Training Program Development
Telecommunication Services
Zendesk Sell
Business Process Improvement
Complaint Management
Network Troubleshooting Tools
Remote Access
Application Performance Management
IT Escalation
Helping Clients Succeed
Telecommunications
Network Troubleshooting
Debt Collection
Payments
Telecommunications Billing
Escalations Management
Finance
Banking
Customer Satisfaction
Help Desk Support
Remote Troubleshooting
Sales
Leadership
Management
Team Management
Troubleshooting
Customer Service
Online Support
Chat
Email
Subscription Sales
Search Engine Optimization (SEO)
Jira Service Desk
Zendesk Customer Service Software
Salesforce.com Administration
Post-Sales Support
Application Support
Software as a Service (SaaS)
Salesforce Lightning
Technical Support
Application Support Services
Social Media Marketing
Knowledge-based Systems
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Discover more about SOCi, Inc.What is Jerico Anzo email address?
Email Jerico Anzo at [email protected]. This email is the most updated Jerico Anzo's email found in 2026.
How to contact Jerico Anzo?
To contact Jerico Anzo send an email to [email protected]. (updated on March 02, 2025)
What company does Jerico Anzo work for?
Jerico Anzo works for SOCi, Inc.
What is Jerico Anzo's role at SOCi, Inc.?
Jerico Anzo is Application Support Specialist
What is Jerico Anzo's Phone Number?
Jerico Anzo's phone (**) *** *** 206
What industry does Jerico Anzo work in?
Jerico Anzo works in the Information Technology & Services industry.
Jerico Anzo Email Addresses
Jerico Anzo Phone Numbers
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