Jenna Mathison

Q: What is Jenna Mathison email address?

Email Jenna Mathison at jmathison@umd.umich.edu. This email is the most updated Jenna Mathison's email found in 2026.

Q: How to contact Jenna Mathison?

To contact Jenna Mathison send an email to jmathison@umd.umich.edu. (updated on September 05, 2024)

Software Engineer I at Soar Technology, LLC | Dearborn Heights, Michigan, United States

About Jenna Mathison

Jenna Mathison is a dedicated Information Technology Support Technician at the University of Michigan-Dearborn, where she has honed her skills over the past 2.5 years. Graduating with a Bachelor of Science in Computer Information Science in Winter 2024 and achieving an impressive cumulative GPA of 3.97, Jenna combines academic excellence with practical experience in her role at the IT Service Desk. In her position, she provides Tier 1 tech support to a diverse user base, including students, faculty, and staff, successfully closing over 1,000 tickets and receiving more than 150 five-star surveys, which speaks to her commitment to exceptional customer service.

Jenna's expertise extends beyond troubleshooting; she excels in managing tickets and creating comprehensive documentation using Team Dynamix Software, ensuring that all processes are streamlined and efficient. Her proficiency in remote user support is enhanced by her adept use of tools like Zoom and Bomgar for remote desktop assistance, allowing her to resolve issues swiftly and effectively, regardless of the user's location. Additionally, Jenna plays a crucial role in imaging and deploying university computers, contributing to the seamless integration of technology across campus.

Her technical skills encompass a wide range of programming and web development technologies, including Next.js, Node.js, and various database management systems. This diverse skill set not only enhances her problem-solving capabilities but also positions her as a valuable asset in the ever-evolving field of information technology. As Jenna continues to grow in her career, she remains passionate about leveraging her knowledge and skills to improve IT support services and foster a more efficient technological environment at the University of Michigan-Dearborn.

Jenna Mathison Work