Jeda Viray

Q: What is Jeda Viray email address?

Email Jeda Viray at jviray@altaresources.com. This email is the most updated Jeda Viray's email found in 2026.

Q: How to contact Jeda Viray?

To contact Jeda Viray send an email to jviray@altaresources.com. (updated on March 02, 2025)

Quality Assurance Specialist at Alta Resources | Cainta, Calabarzon, Philippines

About Jeda Viray

Jeda Viray is a seasoned Quality Assurance Specialist at Alta Resources, leveraging over 12 years of experience in the BPO industry to enhance customer interactions and operational excellence. With a solid foundation in IT and a diverse background across various sectors, Jeda excels in monitoring and evaluating customer interactions to uphold stringent quality standards. Her role involves not only assessing agent performance but also providing constructive feedback and coaching to foster continuous improvement among team members.

One of Jeda's key projects includes the implementation of a comprehensive quality monitoring framework that integrates advanced analytics to identify trends and areas for process improvement. By analyzing data patterns, she has successfully pinpointed critical touchpoints in the customer journey, leading to actionable insights that enhance the overall customer experience. Her collaborative approach allows her to work closely with cross-functional teams, ensuring that quality assurance initiatives align with broader operational goals and customer satisfaction metrics.

Jeda's expertise extends to phone verification for financial accounts, technical support, and healthcare services, making her a versatile asset in any customer-centric environment. Proficient in tools such as Salesforce.com and Microsoft Office, she utilizes these platforms to streamline processes and improve client relations. Her commitment to excellence and passion for enhancing service quality not only drive her personal success but also contribute significantly to Alta Resources' reputation for delivering exceptional customer service.

Jeda Viray Work