Jean Devis
Technical Support Specialist at Heartland Payment Solutions | Newburgh, New York, United States
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Jean Devis is a seasoned Technical Support Specialist at Heartland Payment Solutions, bringing over a decade of experience in technical operations and customer support within the payment processing industry. In his current role, Jean is instrumental in identifying and resolving complex in-store network and hardware issues for a diverse clientele, including restaurants and retail merchants. His expertise in SQL servers and retail software allows him to provide strategic guidance that optimizes payment processes, ensuring seamless transactions and enhancing overall customer satisfaction.
Jean's proactive approach to troubleshooting enables him to uncover and eliminate faults in client infrastructures, which is critical in maintaining the operational efficiency of point-of-sale systems. He collaborates closely with merchants to monitor unusual circumstances in the field, leveraging his analytical skills to review reports and provide actionable recommendations to management. This not only helps in resolving immediate technical challenges but also contributes to long-term improvements in service delivery.
His proficiency in Salesforce Case Management and Customer Relationship Management (CRM) tools further enhances his ability to track issues and maintain robust communication with clients. Jean's commitment to customer satisfaction is evident in his resourceful problem-solving techniques and his ability to convey complex technical information in a clear and concise manner. By fostering strong relationships with clients and delivering effective solutions, Jean plays a pivotal role in driving customer retention and loyalty at Heartland Payment Solutions.
Technical Support Specialist at Heartland Payment Solutions in January 2012 to Present
Technical Support Analyst at Epicor in January 2011 to January 2012
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IT Escalation
Creative Problem Solving
Teamwork
English
Oral Communication
Customer Service
Customer Interaction
Assisting Others
Written Communication
Attention to Detail
Salesforce Case Management
Product Support
Software Support
Customer Experience
Point of Sale (POS) Systems
Databases
Ticketing Systems
Customer Support
Sales
Customer Relationship Management (CRM)
Troubleshooting
Problem Solving
SQL
Communication
Customer Satisfaction
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Discover more about Heartland Payment SolutionsWhat is Jean Devis email address?
Email Jean Devis at [email protected]. This email is the most updated Jean Devis's email found in 2026.
How to contact Jean Devis?
To contact Jean Devis send an email to [email protected]. (updated on September 07, 2024)
What company does Jean Devis work for?
Jean Devis works for Heartland Payment Solutions
What is Jean Devis's role at Heartland Payment Solutions?
Jean Devis is Technical Support Specialist
What is Jean Devis's Phone Number?
Jean Devis's phone (212) ***-*425
What industry does Jean Devis work in?
Jean Devis works in the Information Technology & Services industry.
Jean Devis Email Addresses
Jean Devis Phone Numbers
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