Jaylan Hibbler
Customer Communications Specialist at Amtrak | Wilmington, Delaware, United States
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Jaylan Hibbler is a dynamic Customer Communications Specialist at Amtrak, where he leverages his extensive background in hospitality and client relations to enhance the customer experience across multiple platforms. With a Bachelor’s degree in Business Administration and Management, Jaylan has honed his skills in customer service, data analysis, and internal communications, making him a pivotal figure in Amtrak's commitment to delivering exceptional service.
In his current role, Jaylan is responsible for monitoring Amtrak’s social media channels and various internal and external systems, ensuring that customer inquiries and reported issues are addressed in real time. His ability to craft clear and strategic communication strategies allows him to effectively manage reactive changes to the customer experience, ensuring that all messaging is factual and aligns with the company's goals. Jaylan excels in collaborating with a diverse range of internal stakeholders, utilizing his strong communication and public speaking skills to foster a cohesive approach to customer service.
Key projects under his leadership include the implementation of new communication protocols that streamline the resolution process for customer inquiries, significantly improving response times and customer satisfaction ratings. His expertise in tools like Microsoft Office, particularly PowerPoint and Outlook, enables him to present data-driven insights and recommendations to senior management, further enhancing the overall customer experience. As an active leader among his peers, Jaylan is dedicated to team building and fostering a culture of excellence within Amtrak, making him an invaluable asset to the organization.
Customer Communications Specialist at Amtrak in January 2024 to Present
Customer Success Specialist at Amtrak in September 2022 to January 2024
Assistant Manager at Enterprise in February 2022 to September 2022
Guest Services Specialist at Hotel Phillips, Curio Collection by Hilton in October 2021 to May 2022
Legal Administrative Specialist at Social Security Administration in July 2021 to February 2022
Assistant General Manager at Home2 Suites by Hilton in February 2021 to June 2021
Guest Services Agent at Hilton in September 2020 to June 2021
Assistant Store Manager at PACSUN in December 2018 to April 2019
Sales Associate at Fossil Group, Inc. in April 2018 to January 2019
Investment Club Vice President at Jackson State University in March 2018 to January 2019
Blue Ambassador (Tour Guide) at Jackson State University in August 2015 to January 2019
Sales Associate at PACSUN in January 2018 to December 2018
Gentlemen’s Academy President (Male Mentoring Program) at Jackson State University in April 2016 to April 2018
Residential Hall Association Senator at Jackson State University in August 2015 to April 2017
Sales Specialist at Mac Haik Automotive Group in December 2016 to March 2017
Crew Member at Wendy's/Arby's Group, Inc. in October 2015 to November 2016
Student Government Association Freshman Class President at Jackson State University in August 2015 to August 2016
Front Desk Receptionist (Career Services) at Jackson State University in August 2014 to January 2015
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Jackson State University, Bachelor of Business Administration - BBA, October 2026
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Messaging
Internal Communications
Corporate Communications
Corporate Strategy
Analytics
Strategic Initiatives
Problem Solving
Social Media Marketing
Attention to Detail
Analytical Skills
Training and Development (HR)
Social Media Communications
Customer Experience
SAP Portal
Arrow
Nuance
Sprinklr
Microsoft Excel
Presentation Skills
Teamwork
Customer Service Representatives
Account Management
Microsoft Office
Customer Service
Leadership
Microsoft Word
Microsoft PowerPoint
Public Speaking
Sales
Social Media
Team Building
Event Planning
Time Management
Windows
Microsoft Outlook
English
Communication
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Discover more about AmtrakWhat is Jaylan Hibbler email address?
Email Jaylan Hibbler at [email protected] and [email protected]. This email is the most updated Jaylan Hibbler's email found in 2026.
What is Jaylan Hibbler phone number?
Jaylan Hibbler phone number is 6012602100.
How to contact Jaylan Hibbler?
To contact Jaylan Hibbler send an email to [email protected] or [email protected]. If you want to call Jaylan Hibbler try calling on 6012602100. (updated on August 26, 2024)
What company does Jaylan Hibbler work for?
Jaylan Hibbler works for Amtrak
What is Jaylan Hibbler's role at Amtrak?
Jaylan Hibbler is Customer Communications Specialist
What industry does Jaylan Hibbler work in?
Jaylan Hibbler works in the Transportation/Trucking/Railroad industry.
Jaylan Hibbler Email Addresses
Jaylan Hibbler Phone Numbers
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