Jay Spahn

Q: What is Jay Spahn email address?

Email Jay Spahn at jaylspahn@gmail.com, jay.spahn@kinnser.com, jayspahn@hotmail.com and jay.spahn@consultdss.com. This email is the most updated Jay Spahn's email found in 2026.

Q: How to contact Jay Spahn?

To contact Jay Spahn send an email to jaylspahn@gmail.com, jay.spahn@kinnser.com, jayspahn@hotmail.com or jay.spahn@consultdss.com. (updated on August 24, 2024)

Technical Support Manager at dss+ | Austin, Texas, United States

About Jay Spahn

As the Technical Support Manager at dss+, Jay Spahn plays a pivotal role in shaping the customer experience through effective leadership and strategic management of a global support team. With a focus on delivering exceptional service, Jay oversees a 24/7 team of high-performing technical support analysts, ensuring that they are equipped to handle Tier 1 and Tier 2 product support for Learning and Development (L&D) clients. His expertise extends to managing a comprehensive IT helpdesk that provides seamless support across the organization, reinforcing dss+’s commitment to operational excellence.

Jay's approach to leadership is characterized by his emphasis on employee coaching and development. He believes that empowering team members is crucial for exceeding service level agreements (SLAs) and driving customer success. By fostering a culture of teamwork and open communication, he cultivates an environment where support specialists can thrive and contribute to the organization’s goals. His skills in product analytics and field service management enable him to identify trends and implement data-driven strategies that enhance the efficiency of technical support operations.

In addition to managing day-to-day operations, Jay is actively involved in creating and refining procedures and processes that streamline technical support workflows. His clear vision and self-confidence inspire his team to embrace challenges and innovate solutions that elevate the customer experience. As dss+ continues to grow and adapt to the ever-evolving landscape of technical support, Jay’s leadership and expertise remain integral to the company’s mission of delivering unparalleled service to its clients.

Jay Spahn Work