Jannis Barth

Jannis Barth, as the Head of Customer Care at SafeNow, plays a pivotal role in shaping the company's commitment to delivering exceptional user experiences and ensuring customer satisfaction. With a deep passion for advocating the voice of the customer, Jannis leads a dedicated team focused on understanding client needs at every touchpoint, proactively anticipating potential challenges, and delivering tailored solutions that enhance overall user safety and trust. His expertise in service quality, combined with a strategic approach to change management and operational efficiency, enables SafeNow to maintain high standards of customer support in a fast-paced startup environment.

In his current role, Jannis oversees key projects aimed at optimizing the customer journey, leveraging tools like Zendesk for seamless ticketing and knowledge management. He is instrumental in implementing quality assurance protocols that ensure consistent, reliable support, while also fostering a culture of continuous improvement within his team. His ability to communicate complex safety features and emergency protocols clearly and empathetically has been critical in building strong relationships with users, whether they are seeking help in urgent situations or simply exploring the app’s functionalities.

Jannis’s versatile skill set in customer success, project management, and operational excellence positions him as a strategic leader dedicated to driving customer-centric innovation. His commitment to delivering not just reactive support but proactive engagement aligns perfectly with SafeNow’s mission to empower individuals with accessible, life-saving safety tools. Through his leadership, SafeNow continues to elevate its service quality, ensuring that every user feels supported and confident in their safety journey.