Janae Walls
CL Customer Care Specialist at Progressive Insurance | Beachwood, Ohio, United States
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Janae' Walls is a dedicated CL Customer Care Specialist at Progressive Insurance, where she has been making significant contributions since October 2020. Residing in the Beachwood area, Janae' has honed her expertise in customizing customer business auto policies, ensuring that each policy aligns perfectly with the unique needs of diverse businesses. Her role requires a deep understanding of both the insurance industry and the specific requirements of her clients, which she addresses with precision and care.
One of Janae's key projects involves enhancing the customer and agent service experience by setting and achieving ambitious customer service goals. She believes that exceptional customer satisfaction is not just a target but a standard that should be upheld in every interaction. By leveraging her strong communication skills and call center development experience, Janae' has successfully improved the overall customer experience, ensuring that clients feel valued and understood.
In addition to her customer-facing responsibilities, Janae' is adept at creating and executing essential documentation for her clients' businesses, including declarations pages, ID cards, and certificates of insurance. This meticulous attention to detail not only streamlines processes but also reinforces her commitment to providing comprehensive support to her clients. Her collaborative approach, working closely with colleagues across departments, ensures that every customer receives the best possible service.
With a robust skill set that includes office administration, behavioral health insights, and strong organizational abilities, Janae' Walls continues to be an invaluable asset to Progressive Insurance. Her passion for customer care and dedication to professional growth make her a standout in the insurance industry, and she is poised to make even greater contributions in the future.
CL Customer Care Specialist at Progressive Insurance in October 2020 to Present
Case Manager at Murtis Taylor Human Services System in May 2019 to September 2020
Student Worker at Pfeffier Library in January 2017 to May 2019
Employee at Future Horizons Of Tiffin in October 2018 to December 2018
Intern at FAMILIES FIRST HEALTH SERVICES in May 2018 to December 2018
Sales Specialist at Party City in October 2015 to August 2018
Seasonal Worker at The Y (YMCA) in June 2015 to August 2015
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Tiffin University, Bachelor's degree, October 2026
Jack, Joseph and Morton Mandel School of Applied Social Sciences at CWRU, Masters, October 2026
Akron STEM High School, October 2026
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Sales
Retail Sales
Customer Satisfaction
Customer Experience
Office Administration
Administrative Assistance
Front Office
Client Coordination
Library Services
Technical Support
Behavioral Health
Community Outreach
Self Scheduling
Working With Children
Communication
Professional Phone Skills
Call Center Development
Microsoft Office
Customer Service
Leadership
Organization
Strategic Planning
Working with Adolescents
Planning
Case Management
Strategy
Interpersonal Skills
Documentation
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Discover more about Progressive InsuranceWhat is Janae' Walls email address?
Email Janae' Walls at [email protected], [email protected] and [email protected]. This email is the most updated Janae' Walls's email found in 2026.
What is Janae' Walls phone number?
Janae' Walls phone number is 2166405279.
How to contact Janae' Walls?
To contact Janae' Walls send an email to [email protected], [email protected] or [email protected]. If you want to call Janae' Walls try calling on 2166405279. (updated on September 08, 2024)
What company does Janae Walls work for?
Janae Walls works for Progressive Insurance
What is Janae Walls's role at Progressive Insurance?
Janae Walls is CL Customer Care Specialist
What industry does Janae Walls work in?
Janae Walls works in the Insurance industry.
Janae Walls Email Addresses
Janae Walls Phone Numbers
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