James Stauber

Q: What is James Stauber email address?

Email James Stauber at james.stauber@shellpointmtg.com. This email is the most updated James Stauber's email found in 2026.

Q: How to contact James Stauber?

To contact James Stauber send an email to james.stauber@shellpointmtg.com. (updated on September 02, 2024)

Loss Mitigation Manager Telephony at Newrez LLC | Greater Houston

About James Stauber

James Stauber serves as the Loss Mitigation Manager Telephony at Shellpoint Mortgage Servicing, where he leverages over 16 years of call center management experience to optimize operations within the Loss Mitigation department. In his current role, James is responsible for overseeing the head dialer and workforce management (WFM) operations, ensuring that the team effectively utilizes predictive, agentless, and human clicker dialers to enhance customer engagement and streamline communication processes. His expertise in advanced ACD routing systems and IVR technology allows him to implement strategies that improve call flow and reduce wait times, ultimately enhancing the customer experience.

James leads a dedicated team of dialer and WFM analysts, fostering a collaborative environment that encourages innovative solutions to complex challenges. His proficiency in SQL Server Management Studio, along with advanced skills in Microsoft Office—particularly Excel and Access—enables him to analyze data effectively, driving informed decision-making that supports the department's objectives. By employing data-driven insights, James ensures that the Loss Mitigation team operates at peak efficiency, maximizing productivity and minimizing operational costs.

In addition to his technical skills, James is adept at managing telecommunications systems and optimizing workforce management strategies. His commitment to continuous improvement and professional development has positioned him as a key player in Shellpoint Mortgage Servicing's mission to provide exceptional service in the mortgage industry. Through his leadership and expertise, James Stauber is not only enhancing the operational capabilities of the Loss Mitigation department but also contributing to the overall success of the organization.

James Stauber Work