James Watts
Head of Sales & Strategy at Oncourse Home Solutions | Atlanta Metropolitan Area
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James A Watts currently serves as the Head of Sales & Strategy at Oncourse Home Solutions (OHS), where he leverages over two decades of expertise in customer experience, digital transformation, and strategic growth to drive the company's mission of providing reliable home protection plans and on-demand services. In this role, James is instrumental in shaping OHS’s go-to-market strategies, expanding customer loyalty initiatives, and fostering innovative solutions that enhance the homeowner experience. His deep understanding of customer-centric transformation enables him to develop tailored sales frameworks that align with OHS’s commitment to peace of mind and seamless service delivery.
A key focus for James is integrating digital strategy and voice of the customer insights into the sales and operational processes, ensuring that digital adoption accelerates performance and customer satisfaction (CSAT). He oversees cross-functional teams, including CX professionals and vendor partners, to optimize performance auditing and vendor management, ultimately driving revenue growth and retention. His leadership in forecasting and executive operations management ensures that OHS remains agile in a competitive landscape, continuously refining its offerings based on customer feedback and market trends.
James’s expertise in high-volume client relationship management and building winning teams has been pivotal in scaling OHS’s reach within the home services industry. His strategic initiatives emphasize performance-driven culture, customer loyalty, and innovative use of technology to deliver superior service experiences. By championing digital adoption and customer-obsessed transformation, James A Watts is positioning OHS as a leader in home protection solutions, ensuring that homeowners receive not only peace of mind but also exceptional value through every interaction.
Head of Sales & Strategy at Oncourse Home Solutions in October 2024 to Present
Vice President of Customer Experience and Strategy at Point Broadband in November 2020 to January 2024
Director of Customer Experience at Fiber South (start-up) in November 2020 to June 2021
Director of Business Operations at Cobb Electric Membership Corporation (Cobb EMC) in May 2012 to November 2020
Director of Client Operations at Cobb Energy Management Corporation in May 2000 to April 2012
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Georgia State University - J. Mack Robinson College of Business, Master of Business Administration - MBA
University of West Georgia, Bachelor of Science - BS
Professional Development
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Leadership Development
Coaching & Mentoring
Root Cause Analysis
Customer Loyalty
Business Case Preparation
Client Relations
Executive Operations Management
P&L Management
Customer Engagement
Forecasting
E-Learning
Business-to-Business (B2B)
Platform as a Service (PAAS)
Employee Recognition
Call Center Administration
Telecommunications
Electric Utilities Management
Natural Gas
Change Management
Private Equity Due Diligence
Intelligent Call Routing
Outage Management
Social Media Communications
User Experience Design (UED)
Business Strategy
Customer Onboarding
Customer Retention
Customer Experience Management
Customer Experience Transformation
Regulatory Compliance
Technology Integration
Business Process Outsourcing (BPO)
Culture Change
Get Things Done (GTD) Method
Customer Success Management
Team Leadership
Leadership
Customer Experience
Marketing Strategy
Call Center Operations
Digital Transformation
Churn Management
Business Process Improvement
Cross-functional Team Leadership
Customer Service
Strategic Thinking
Customer Success
Digital Marketing
Digital Strategy
Marketing
Net Promoter Score
Omni-Channel Marketing
Private Equity
Quality Assurance
Voice of the Customer
Analytical Skills
Communication
Critical Thinking
Customer Satisfaction (CSAT)
Customer Satisfaction
Customer Service Operations
Journey Mapping
Key Performance Indicators
Life-cycle Management
Microsoft Office
Problem Solving
Sales
Software Integration
Vendor Management
Workforce Optimization (WFO)
Performance Auditing
Project Management
Mergers & Acquisitions
Strategic Planning
Training & Development
Product Management
Contract Negotiation
Business Analysis
Management
Process Improvement
Program Management
Team Building
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Discover more about Oncourse Home SolutionsWhat is James A Watts email address?
Email James A Watts at [email protected] and [email protected]. This email is the most updated James A Watts's email found in 2026.
What is James A Watts phone number?
James A Watts phone number is 7704908371.
How to contact James A Watts?
To contact James A Watts send an email to [email protected] or [email protected]. If you want to call James A Watts try calling on 7704908371. (updated on May 03, 2025)
What company does James Watts work for?
James Watts works for Oncourse Home Solutions
What is James Watts's role at Oncourse Home Solutions?
James Watts is Head of Sales & Strategy
What industry does James Watts work in?
James Watts works in the Computer Software industry.
James Watts Email Addresses
James Watts Phone Numbers
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