Jacques Pique

Jacques Pique currently serves as a Data Analyst - GTM at Aircall, where he plays a pivotal role in leveraging data-driven insights to optimize go-to-market strategies and enhance customer engagement. His expertise lies in collaborating cross-functionally with customer-facing teams—including Customer Success, Onboarding, Customer Support, and Customer Experience—to identify operational pain points and develop innovative solutions grounded in data analytics. By synthesizing complex datasets, Jacques helps streamline processes and improve overall customer satisfaction, contributing directly to Aircall’s growth objectives.

In his role, Jacques is responsible for creating, monitoring, and optimizing real-time dashboards using Looker, enabling teams to make agile, informed decisions. His proficiency in SQL and Python allows him to perform detailed analyses, uncover trends, and generate actionable insights that support strategic initiatives. Additionally, Jacques designs and maintains robust data pipelines and models, ensuring data integrity and accessibility for various stakeholders.

His background in the ESCP MSc Big Data & Business Analytics program, combined with a solid foundation from ESSEC’s BBA program, equips him with a comprehensive understanding of data science, business analytics, and the practical application of these skills in a fast-paced SaaS environment. Jacques’s technical skills are complemented by his strong communication abilities, including public speaking and proficiency in social networking software, which facilitate effective stakeholder engagement. His passion for teamwork and problem-solving, along with his interests in mobile technology and rugby, foster a dynamic and collaborative approach to tackling complex data challenges. Overall, Jacques Pique’s blend of technical expertise, strategic insight, and interpersonal skills positions him as a valuable asset in driving data-informed decision-making at Aircall.