Jacques Jean
Sr Manager Change Management at Dayforce | Fayetteville, Georgia, United States
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As the Senior Manager of Change Management at Dayforce, Jacques Jean plays a pivotal role in shaping the organization's approach to change within the Cloud environment. With over 20 years of experience in global service operations and service delivery, Jacques leverages his ITIL V3 certification to lead a dedicated team in developing a comprehensive change management practice that aligns with Dayforce's strategic goals and cloud adoption objectives. His expertise in IT operations and project management is instrumental in maturing the existing culture of change management, ensuring that all changes are executed with minimal disruption to both customers and business operations.
Jacques is currently spearheading key projects aimed at enhancing the lifecycle management of changes within the Cloud. By implementing robust processes and best practices, he ensures that changes are thoroughly assessed, planned, and communicated across cross-functional teams. His strong interpersonal and written communication skills facilitate collaboration among diverse stakeholders, fostering an environment where feedback is valued and integrated into the change process.
In addition to his technical acumen in tools like BMC Remedy and problem management, Jacques is adept at navigating the complexities of major incident management, ensuring that any disruptions are swiftly addressed and resolved. His commitment to delivering exceptional support under pressure is a testament to his leadership style, which emphasizes resilience and adaptability in a fast-paced, globally diverse landscape. As Dayforce continues to evolve in the Cloud, Jacques Jean remains a key driver of change, dedicated to enhancing operational efficiency and customer satisfaction through effective change management practices.
Sr Manager Change Management at Dayforce in June 2024 to Present
Cloud Change Manager at UKG in December 2021 to June 2024
Site Reliability Engineer- Incident Response at UKG in December 2019 to December 2021
Manager, Incident and Problem Management, PAM at Global Payments in December 2015 to November 2019
Major Incident Manager at The Coca-Cola Company in September 2015 to December 2015
Lead ITSM Service Desk Analyst at Verizon Connect in June 2013 to September 2015
Production Support Analyst at State Street Bank in July 2007 to October 2012
Help Desk Technician at State Street Bank in December 2006 to July 2007
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Salem State University, Bachelor's degree, August 2026
Cambridge College/ Year Up, Certifcate, August 2026
Mount Washington College, Associate's degree, August 2026
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ITIL Process Implementation
ITIL Implementation
ITIL Service Operations
Incident Management
IT Operations
Service Desk
Information Technology
IT Management
Marketing Communications
Project Coordination
ITIL
Event Management
Incident Command
BMC Remedy
Microsoft Office
Operating Systems
Google Apps
Production Support
ITIL v3 Foundations Certified
Incident Handling
Incident Response
Incident Reporting
Management
Business Analysis
Technical Support
Troubleshooting
Problem Management
Problem Solving
Change Management
IT Service Management
Project Management
Business Process Improvement
Service Desk Management
Major Incident Management
Collaborative Problem Solving
Problem Analysis
Agile Project Management
Root Cause Analysis
Scrum
IT Project & Program Management
Disaster Recovery
Team Leadership
Team Management
ITIL Certified
IT Operations Management
Written Communication
Service Improvement
Cross-functional Team Leadership
Leadership
Connected Cars
Lean Six Sigma
Six Sigma
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Discover more about DayforceWhat is Jacques Jean email address?
Email Jacques Jean at [email protected], [email protected] and [email protected]. This email is the most updated Jacques Jean's email found in 2026.
How to contact Jacques Jean?
To contact Jacques Jean send an email to [email protected], [email protected] or [email protected]. (updated on August 27, 2024)
What company does Jacques Jean work for?
Jacques Jean works for Dayforce
What is Jacques Jean's role at Dayforce?
Jacques Jean is Sr Manager Change Management
What is Jacques Jean's Phone Number?
Jacques Jean's phone (404) ***-*205
What industry does Jacques Jean work in?
Jacques Jean works in the Information Technology & Services industry.
Jacques Jean Email Addresses
Jacques Jean Phone Numbers
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