Jacob Roday
Technical Analyst at Macmillan | Huntington Station, New York, United States
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Jacob Roday serves as a Technical Analyst at Macmillan, where he leverages his extensive expertise in Information Technology to enhance operational efficiency and streamline processes. In his current role, Jacob is pivotal in managing the onboarding and offboarding processes, acting as the primary liaison between Human Resources and IT. His responsibilities encompass account creation, equipment setup, software installations, and hardware requests, ensuring that new hires are equipped with the necessary tools to succeed from day one. Jacob’s commitment to excellence is evident in his leadership of weekly IT orientations, where he imparts essential knowledge to new employees, fostering a culture of collaboration and support.
In addition to his onboarding responsibilities, Jacob excels in incident and request management, utilizing platforms like ServiceNow to address and resolve technical issues promptly. His analytical skills come into play as he engages in workflow design and inventory management, optimizing resource allocation and enhancing service delivery. Jacob's proficiency in graphical and cartographic design, coupled with his experience in data analysis and scientific research, enables him to approach problem-solving with a unique perspective, often leading to innovative solutions.
His adeptness in computer maintenance and teamwork, combined with public speaking and time management skills, positions Jacob as a valuable asset to the Macmillan team. He takes pride in his ability to tackle challenges that require critical thinking, continuously seeking opportunities to improve processes and elevate the user experience within the organization. Through his multifaceted skill set and dedication to service excellence, Jacob Roday is not only a technical analyst but also a key contributor to Macmillan’s mission of delivering high-quality products and services.
Technical Analyst at Macmillan in October 2018 to Present
Geography Intern at Cornell University in March 2019 to October 2019
Student Assistant, IT -Client Services Support Centers Help Desk at Hofstra University in June 2016 to May 2018
Student Intern at Friends of Hempstead Plains in May 2017 to October 2017
Film Crew at AMC Theatres in December 2014 to January 2017
Page at Huntington Public Library in October 2012 to August 2013
Science Research Student Intern at Huntington High School in May 2012 to June 2013
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Hofstra University, Master’s Degree, July 2026
Hofstra University, Bachelor of Science (B.S.), July 2026
Nassau Community College, July 2026
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Microsoft Office
Client Services
Project Planning
Computer Maintenance
Graphic Design
IT Service Management
Organization Skills
Team Leadership
Adobe Photoshop
Photography
Customer Service
Social Media
Page Layout
Advertising
Adobe Illustrator
Bomgar
ServiceNow
Communication
Teamwork
Research
ArcGIS
Strategic Planning
Microsoft PowerPoint
Public Speaking
Leadership
Time Management
Project Management
Microsoft Word
Microsoft Excel
SPSS
Service Now
ITIL
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Discover more about MacmillanWhat is Jacob Roday email address?
Email Jacob Roday at [email protected] and [email protected]. This email is the most updated Jacob Roday's email found in 2026.
How to contact Jacob Roday?
To contact Jacob Roday send an email to [email protected] or [email protected]. (updated on September 02, 2024)
What company does Jacob Roday work for?
Jacob Roday works for Macmillan
What is Jacob Roday's role at Macmillan?
Jacob Roday is Technical Analyst
What is Jacob Roday's Phone Number?
Jacob Roday's phone (212) ***-*382
What industry does Jacob Roday work in?
Jacob Roday works in the Publishing industry.
Jacob Roday Email Addresses
Jacob Roday Phone Numbers
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