Jacky Poh
IT Support Specialist at Rugged Asia | Singapore, Singapore
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Jacky Poh currently serves as an IT Support Specialist at Rugged Asia, where he plays a pivotal role in ensuring the seamless operation of clients’ IT environments. In this capacity, Jacky provides both remote Level 1 support and on-site Level 2 support, demonstrating his versatility and commitment to delivering timely and effective technical solutions. His expertise encompasses troubleshooting a wide array of hardware and software issues, from diagnosing network connectivity problems to resolving complex system errors across diverse platforms such as Windows 10, OS X, and cloud-based environments.
At Rugged Asia, Jacky is actively involved in supporting patch management, change management, and network configuration requests, which are critical for maintaining system security and operational efficiency. His meticulous record-keeping via the in-house ticketing system ensures transparency and continuous improvement in service delivery. Additionally, Jacky contributes to routine reporting on IT support metrics, helping the organization identify trends and optimize support workflows.
His skill set extends into areas like computer networking, system administration, and artificial intelligence (AI), reflecting a broad understanding of current industry trends. Jacky’s passion for technology drives him to stay updated on emerging innovations such as cloud computing, which he leverages to enhance client solutions. His proactive approach and technical proficiency make him a valuable asset to Rugged Asia, where he consistently strives to improve client satisfaction and operational resilience through his expertise in troubleshooting, network configuration, and system testing.
IT Support Specialist at Rugged Asia in May 2024 to Present
Information Technology Support Engineer at SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney in September 2023 to May 2024
Technical Support Engineer in INSEAD Asia Campus at Getronics in December 2021 to August 2023
RMA Engineer at D-link International Pte Ltd in June 2018 to December 2021
Junior Global Operation Support at Quasar Technology Pte. Ltd in August 2016 to June 2018
Student Intern at AMC School of Business in May 2015 to August 2015
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University of Gloucestershire, Master of Business Administration - MBA, July 2026
AMC SCHOOL OF BUSINESS, July 2026
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Printers
Ticketing Systems
Hardware Installation
User Experience Design (UED)
UI/UX
ServiceNow
Zoom
English
Teamwork
Time Management
Communication
Microsoft PowerPoint
Microsoft Excel
Computer Networking
Customer Service
Consumer Services
MCSA
CCNA
Python
Microsoft Word
Microsoft Outlook
PC building
Networking
Computer Maintenance
Remote Desktop
System Testing
Customer Relationship Management (CRM)
Expectations Management
Technical Support
Windows 10
Chinese
Bahasa Malaysia
Microsoft Teams
Remote User Support
Windows 7
Windows 8.1
Windows
Python (Programming Language)
IT Service Management
OS X
Operating System Administration
Help Desk Implementation
CompTIA
RAM
System Administration
Computer Hardware
IT Hardware Support
Non-Fungible Tokens (NFTs)
Artificial Intelligence (AI)
Generative AI
Cloud Computing
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What is Jacky Poh email address?
Email Jacky Poh at [email protected] and [email protected]. This email is the most updated Jacky Poh's email found in 2026.
How to contact Jacky Poh?
To contact Jacky Poh send an email to [email protected] or [email protected]. (updated on March 09, 2025)
What company does Jacky Poh work for?
Jacky Poh works for Rugged Asia
What is Jacky Poh's role at Rugged Asia?
Jacky Poh is IT Support Specialist
What is Jacky Poh's Phone Number?
Jacky Poh's phone +44 ** **** *199
What industry does Jacky Poh work in?
Jacky Poh works in the Higher Education industry.
Jacky Poh Email Addresses
Jacky Poh Phone Numbers
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